Night Porter

TN United Kingdom; Oxford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Night Porter, where your reliability and responsibility will shine. In this impactful role, you'll ensure the safety and comfort of guests during the night, while providing excellent customer service. Enjoy a supportive environment with numerous employee benefits, including discounts and wellness support. This is an exciting opportunity to be part of a dynamic team in the hospitality industry, shaping memorable experiences for guests at a well-known hotel chain.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit program

Shopping discounts

Free meals on duty

Free parking

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and support

Qualifications

• Previous experience in a similar role is preferred.
• Strong attention to detail and ability to multitask.

Responsibilities

• Check guests in and out during overnight hours, providing warm service.
• Monitor the hotel for potential security issues, ensuring guest safety.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Independence

Education

High School Diploma

Tools

Hotel Software

Job description

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Are you a reliable and responsible individual ready to ensure the safety and security of our hotel and its guests during the overnight shift? We're looking for a dedicated Night Porter to join our team.

What You'll Do:

• Welcome Night Owls: Check guests in and out during overnight hours, providing a warm and professional service.
• Ensure Safety: Monitor the hotel and its surroundings for potential security issues, keeping our guests safe.
• Respond with Care: Address guest requests and concerns promptly and professionally, ensuring their satisfaction.
• Support Housekeeping: Assist with housekeeping duties as needed, maintaining a clean and comfortable environment.
• Early Morning Prep: Set up breakfast and/or coffee service for early morning guests, starting their day off right.
• Handle Admin Tasks: Complete various administrative tasks such as filing and record keeping, ensuring smooth operations.

Why Join Us:

• Impactful Role: Play a crucial role in maintaining the safety and comfort of our guests during the night.
• Supportive Environment: Be part of a team that values your reliability and responsibility, offering a rewarding atmosphere.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a similar role is preferred
• Excellent communication and customer service skills
• Ability to work independently and take initiative when necessary
• Strong attention to detail and ability to multitask
• Availability to work overnight shifts, including weekends and holidays
• Familiarity with hotel software and computer systems

Hotel

The Holiday Inn Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10-minute journey into the City Centre.

For those wishing to explore further, Oxford Parkway train station is only a five-minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach.

Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10-minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.