IT Support Technician

ServiceTec; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic team at London Heathrow Airport. This exciting role offers the opportunity to provide essential 1st line support for mission-critical desktop IT systems that ensure smooth check-in and departure processes. With a focus on customer satisfaction, you'll engage with users directly, resolving issues efficiently in a fast-paced environment. Enjoy a rotating shift pattern that allows for flexibility, along with a comprehensive benefits package that includes generous annual leave and life insurance. If you have a passion for IT and customer service, this role is perfect for you.

Benefits

29 days annual leave

Company events

Company pension

4x base salary Life insurance

Free on-site parking

Referral programme

Company Sick pay

Qualifications

• Basic understanding of Windows PCs and printer hardware required.
• Qualifications are desirable but not essential.

Responsibilities

• Provide 1st line support for desktop IT passenger systems.
• Support users on site at Heathrow Airport.

Skills

Windows Desktop Support

Customer Service Skills

Deskside Support

Printer Support

Education

IT Certifications (desirable)

Tools

PC Configuration

Printer Maintenance

Job description

Love IT but don't want to sit at a desk all day? Then this position could be for you!

We are currently looking for an IT Support Technician to join our existing team working at London Heathrow Airport, the UK's busiest and most exciting airport.

In this role you will be providing 1st line support of mission critical desktop IT passenger systems for check-in and departure. Key activities include;

• 1st line deskside support of users on site at Heathrow Airport.
• Windows desktop support.
• Printer support & preventative Maintenance.
• Configuring and installing new PCs.
  
  

Training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PCs and printer hardware is a requirement. Qualifications are desirable but not essential.

Job Requirements

• Ability to work effectively and efficiently as a member of the team.
• Ability to remain calm under pressure.
• Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction.
• Full UK manual driving licence or currently actively having driving lessons.
• Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.
  
  

Please ensure you are happy with the working shift hours below before applying;

• Working on a 6 days on, 4 days off rotating shift pattern, covering the hours between 04:00 and 23:00 (start times will vary), 365 days a year, including weekends, bank holidays .
  
  

ServiceTec Also Offers a Comprehensive Package Of Benefits

• 29 days annual leave
• Company events
• Company pension
• 4x base salary Life insurance
• Free on-site parking
• Referral programme
• Company Sick pay
  
  

Apply now for immediate consideration providing your CV together with your salary expectations.

Your application will be held on file indefinitely, if you wish to have your personal data removed please follow the instructions in the application acknowledgement email you will receive.

ServiceTec specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, managing, maintaining, monitoring and supporting business and mission critical systems faster and more efficiently than any other service provider.