Manager, Product Change Management - Remote

501 CSAA Insurance Services, Inc.; Maryland; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading insurance company is seeking a Manager for Product Change Management. This remote role involves leading teams, managing change initiatives, and advising stakeholders. Ideal candidates will have extensive experience in change management and strong leadership skills.

Benefits

Performance Bonus

401(k) with match

Qualifications

• 10+ years of related experience required.
• 2 years leading high-performance teams in a matrix environment.

Responsibilities

• Manage resources and activities of a team in the Personal Lines Product division.
• Lead change practitioners and oversee projects.
• Develop new change management methods and service offerings.

Skills

Change Management

Communication

Project Management

Leadership

Adaptability

Education

Bachelor’s degree

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties. We are committed to progress over perfection and foster a culture of innovation and adaptability. At CSAA IG, we hire good people for a brighter tomorrow and are actively hiring for a Manager, Product Change Management - Remote. Join us and support CSAA IG in achieving our goals.

Your Role :

1. Manage the resources and activities of a team while providing mentorship and leadership to the Personal Lines Product division.
2. Provide leadership and mentorship, and be accountable for delivering change management within the division.
3. Advise external stakeholders on change management disciplines.
4. Lead change practitioners, set overall change and communication strategies, ensure process adherence through governance, and oversee projects.
5. Partner with organizational leadership and support teams to develop strategic and tactical OCM activities that meet objectives on time and within budget.
6. Act as Change Manager for multiple complex change efforts, coaching business leaders on plan alignment.
7. Develop new change management methods and service offerings, establishing thought leadership.
8. Support staffing and budgeting efforts for change initiatives, aligning resources to project needs.
9. Use surveys and observations to build reports on change initiatives, including workplace culture, employee engagement, and change sustainability.

Required Experience, Education, and Skills

• Bachelor’s degree (or equivalent) plus 10+ years of related experience.
• At least 2 years leading high-performance teams in a matrix environment.
• Deep knowledge of Change Management concepts, methods, and applications.
• Strong communication, business acumen, and project management skills.
• Experience in training design, development, and delivery for complex projects.
• Ability to influence and advise leaders at all levels, including executives.
• Excellent listening skills and adaptability in communication.
• Strong partnering and influencing skills, with a strategic and systemic thinking approach.
• Ability to operate effectively in a fast-paced, changing environment.
• Knowledge in communications, HR, IT project lifecycle, and business process improvement.
• Experience in an agile, specifically SAFe, environment.

Preferred Attributes

• 5+ years’ experience in a professional consulting environment.
• Ability to foster a collaborative, inclusive, and psychologically safe environment.
• Active involvement in shaping company culture and supporting employee engagement.
• Strong alignment with enterprise strategy and a sense of ownership beyond one’s own area.
• Willingness to travel as needed for meetings and collaborations.
• Commitment to the company's mission of community service, inclusion, and innovation.

At CSAA IG, we’re devoted to protecting our customers, employees, communities, and the planet. We are on a climate journey to do better for our people, our business, and our world by taking bold actions and leading by example. Join us in building a community rooted in inclusion and belonging, committed to being there for our customers and employees, and creating purpose through innovation.

Recognition : We offer a comprehensive total compensation package, performance bonus, 401(k) with match, and more!