Manager, Product Change Management - Remote

501 CSAA Insurance Services, Inc.; Town of Texas (WI); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Product Change Management to lead a talented team in the Personal Lines Product division. This role involves providing mentorship and strategic direction while overseeing complex change initiatives. The ideal candidate will have over a decade of experience in change management, with a proven ability to influence and guide stakeholders at all levels. Join this forward-thinking organization dedicated to innovation and community service, and help shape the future of change management in a fast-paced environment.

Benefits

Performance Bonus

401(k) with Company Match

Comprehensive Compensation Package

Qualifications

• 10+ years of experience in change management and team leadership.
• Deep knowledge of change management concepts and methods.

Responsibilities

• Lead and mentor a team in change management for the Personal Lines Product Division.
• Develop strategic and tactical Organizational Change Management activities.

Skills

Change Management

Team Leadership

Communication Skills

Project Management

Business Acumen

Agile Methodologies

Education

Bachelor's Degree

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties. We are committed to progress over perfection, recognizing that every day offers an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Manager, Product Change Management - Remote. Join us and support CSAA IG in achieving our goals.

Your Role :

As a Manager, Product Change Management, you will manage the resources and activities of a team, providing mentorship and leadership to the Personal Lines Product division.

1. Provide leadership and mentorship while being accountable for the delivery of change management to the Personal Lines Product Division.
2. Offer mentorship and advice to external stakeholders on change management discipline.
3. Lead a team of change practitioners, setting overall change and communication strategies, ensuring process adherence through governance, and overseeing projects.
4. Partner with organizational leadership, communication, training, and business support teams to develop coordinated strategic and tactical Organizational Change Management (OCM) activities.
5. Act as the Change Manager for multiple, sophisticated change efforts, coaching program and business leaders on plan alignment.
6. Play a leadership role in developing new change management methods and service offerings; recognized as a thought leader.
7. Provide the necessary process, structure, and governance framework to estimate staffing and budget needs, supporting staffing efforts to align resources with programs and projects.
8. Leverage surveys, observations, and other inputs to build organization-wide reports on change initiatives, including workplace culture, employee engagement, and change sustainability.

Required Experience, Education, and Skills

• Bachelor’s degree (or equivalent) plus a minimum of 10+ years of related experience.
• At least 2 years of experience leading high-performance teams in a matrix environment.
• Deep knowledge of Change Management concepts, methods, and applications.
• Strong communication, business acumen, and team/project management skills.
• Experience leading business, product, or IT training design, development, and delivery for sophisticated projects.
• Ability to influence and advise leaders at all levels, including executives.
• Excellent active listening skills and adaptability in communication style.
• Strong partnering and influencing skills, with the ability to think strategically and collaboratively.
• Ability to operate effectively in a fast-paced, changing environment.
• Ability to scope work and develop resource plans.
• Extensive knowledge in change deployment areas: communications, HR, IT project lifecycle, and business process improvement.
• Demonstrated experience in an agile, specifically SAFe, environment.

Preferred Attributes

• 5+ years’ experience in a professional consulting environment.
• Builds a collaborative, inclusive, and psychologically safe environment, demonstrating authenticity and trust.
• Actively promotes our company culture through words and actions.
• Translates enterprise strategy into team priorities, fostering a sense of purpose.
• Willing to travel as needed for the role.
• Fulfills business needs, including investing extra time and supporting other teams.

At CSAA IG, we’re devoted to protecting our customers, employees, communities, and the planet. We are committed to climate action and leading by example. We believe in building a community of service rooted in inclusion and belonging, and in creating purpose through innovation.

Recognition : We offer a comprehensive compensation package, performance bonus, 401(k) with a company match, and more!

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