Manager, Product Change Management - Remote

501 CSAA Insurance Services, Inc.; Missouri; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading insurance group is seeking a Manager for Product Change Management to lead a team and drive change initiatives. The role involves mentoring, strategic planning, and collaboration with various stakeholders to ensure successful change management processes. Candidates should have extensive experience in change management and team leadership, as well as strong communication skills.

Benefits

Performance Bonus

401(k) with company match

Qualifications

• 10+ years related experience required.
• 2 years leading high-performance teams in a matrix environment.

Responsibilities

• Manage resources and activities of a team in the Personal Lines Product division.
• Lead change management efforts and advise stakeholders.

Skills

Communication

Project Management

Change Management

Strategic Thinking

Active Listening

Education

Bachelor’s degree

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties. We are committed to progress over perfection and see every day as an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Manager, Product Change Management - Remote. Join us and support CSAA IG in achieving our goals.

Your Role :

1. Manage the resources and activities of a team, providing mentorship and leadership to the Personal Lines Product division.
2. Provide leadership and mentorship while being accountable for the delivery of change management to the division.
3. Advise external stakeholders on change management discipline.
4. Lead a team of change practitioners, setting overall change and communication strategies, ensuring process adherence and governance across the organization.
5. Partner with organizational leadership, communication, training, and support teams to develop strategic and tactical OCM activities that meet change objectives on time and within budget.
6. Act as the Change Manager for multiple, sophisticated change efforts, coaching program and business leaders on plan alignment.
7. Initiate and develop new change management methods and service offerings, establishing thought leadership.
8. Develop frameworks for staffing, budgeting, and resource allocation for change initiatives, supporting business planning.
9. Utilize surveys, observations, and inputs to report on change initiatives, including workplace culture, employee engagement, adoption, and sustainability.

Required Experience, Education, and Skills

1. Bachelor’s degree (or equivalent) plus a minimum of 10+ years related experience.
2. At least 2 years leading high-performance teams in a matrix environment.
3. Deep knowledge of Change Management concepts, methods, and applications.
4. Strong communication, business acumen, and project management skills.
5. Experience in designing, developing, and delivering training for sophisticated product and IT projects.
6. Ability to influence and advise leaders at all levels, including executives.
7. Excellent active listening skills and adaptability in communication styles.
8. Strong partnering and influencing skills with strategic thinking ability.
9. Ability to operate effectively in a fast-paced, changing environment.
10. Ability to scope work and develop resource plans.
11. Extensive knowledge in change deployment-related functions: communications, HR, IT, and process improvement.
12. Experience in an agile, specifically SAFe, environment.

What would make us excited about you?

1. 5+ years’ experience in a professional consulting environment.
2. Builds a collaborative, inclusive, and psychologically safe environment.
3. Supports company culture through words and actions, including mentoring and volunteering.
4. Champions cultural norms and demonstrates ownership beyond their own area.
5. Willing to travel for role requirements.
6. Fulfills business needs, including investing extra time and supporting other teams.

At CSAA IG, we’re devoted to protecting our customers, employees, communities, and the planet. We are committed to climate action, inclusion, and innovation, fostering a community of service rooted in belonging and purpose.

Recognition : We offer a total compensation package, performance bonus, 401(k) with company match, and more!

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