Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Chelmsford; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the UK is seeking a Cloud Services Engineer to join their team in Chelmsford. This role involves developing relationships with customers, supporting Cloud technologies, and ensuring high customer satisfaction. The ideal candidate will have a strong interest in Cloud technologies and relevant experience in support environments. The position offers a diverse career with opportunities for development and a variety of benefits.

Benefits

26 days annual leave plus public holidays

Company pension scheme

Family-friendly policies

Health and wellbeing support

Discount schemes

Ongoing development and support

Qualifications

• Experience in support environments and on-premise Cloud Services is essential.
• Strong work ethic and ability to work independently or in a team.

Responsibilities

• Train internal engineering staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Create and review technical documentation such as TA, POC, RFC, WI, and SoW.

Skills

Cloud technologies

Problem-solving

Education

VCP 6.x-DCV

MCSA: Microsoft Windows Server 2016

Tools

Azure

Linux

MS SCCM

MS Exchange

Job description

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Cloud Services Engineer (Previous Relevant Experience is Required), Chelmsford

Client: Telent

Location: Chelmsford

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development as a Cloud Engineer through challenging projects.

The Cloud Engineer will develop and maintain relationships with both internal and external customers, providing proactive service and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems for millions, making a significant impact by helping to build and maintain the nation's critical infrastructure.

Responsibilities:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Maintain all documentation and technical information related to customer platforms and Telent Cloud Services.
• Adhere to internal and external processes regarding task allocation, completion, reporting, and change management.
• Assist with Proof of Concept (PoC) scenarios, Type Approval activities, and lab testing.
• Create and review technical documentation such as TA, POC, RFC, WI, and SoW.
• Assist with pre-staging of equipment for customer sites.
• Attend customer meetings such as support reviews and incident reviews.
• Ensure accurate and timely submission of timesheets and expenses.
• Link certifications and training to business objectives.
• Comply with GDPR and security policies.

Candidate Profile:

The ideal candidate will have an interest in Cloud technologies, including Azure, Linux, MS SCCM, and MS Exchange, with a willingness to develop these skills. Experience in support environments and on-premise Cloud Services is essential. Desirable certifications include VCP 6.x-DCV and MCSA: Microsoft Windows Server 2016 or above. Strong work ethic, problem-solving skills, and the ability to work independently or in a team are crucial.

What We Offer:

A diverse career with opportunities to develop and learn, supported by an inclusive culture that values diversity. Benefits include:

• 26 days annual leave plus public holidays, with options to buy or sell days
• Company pension scheme
• Family-friendly policies
• Health and wellbeing support
• Discount schemes
• Ongoing development and support

Our values guide us: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.

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