Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Watford; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company is seeking a Cloud Services Engineer to join their team in Watford. The role involves training, monitoring customer incidents, and managing documentation for Cloud Services. Ideal candidates will have a strong interest in Cloud technologies and relevant experience in support environments. The company values diversity and offers a supportive culture with opportunities for skill development.

Benefits

26 days annual leave plus option to buy/sell days

Company matched pension

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Ongoing development and support

Qualifications

• Experience in medium to large support environments required.
• Interest in Cloud technologies and Azure knowledge preferred.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Create technical documentation and perform peer reviews.

Skills

Cloud technologies

Linux

Problem-solving

Communication

Leadership

Education

MCSA: Microsoft Windows Server 2016 or above

Tools

Microsoft SQL Server 2016 or above

Microsoft Exchange Server 2016 or above

VMware vCloud Director

Job description

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Cloud Services Engineer (Previous Relevant Experience is Required), Watford, Hertfordshire

Client: Telent

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.

The Cloud Engineer will develop and strengthen relationships with both internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems for millions, making a significant impact by helping to build and maintain the nation's critical infrastructure.

What you’ll do:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services (TCS).
• Follow internal and external processes regarding task allocation, completion, reporting, and change management.
• Assist with Proof of Concept (PoC) scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Perform peer reviews of technical documentation.
• Lead in pre-staging equipment for customer sites.
• Attend customer meetings such as support reviews and incident reviews.
• Ensure accurate and timely submission of timesheets and expenses.
• Link certifications and training to business objectives.
• Adhere to GDPR and information security policies.

Who you are:

The ideal candidate will have an interest in Cloud technologies, some Azure knowledge, exposure to Linux, MS SCCM, and MS Exchange, with a willingness to develop these skills. Experience in a medium to large support environment and on-premise Cloud Services is also required.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director knowledge
• Leadership qualities
• Strong work ethic and ownership
• Hands-on with relevant technology
• Collaborative and trustworthy
• Continuous improvement mindset
• Excellent communication skills
• Problem-solving passion
• Ability to work independently or in a team

What we offer:

A career at Telent offers opportunities across sectors, roles, and technologies, supporting skill development and impact. We foster an inclusive culture that values diversity and encourages authenticity.

• 26 days annual leave plus option to buy/sell days
• Company matched pension
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts through Telent Reward scheme
• Ongoing development and support

Our values are:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

#LI-Hybrid #TJ-Hybrid

About Telent

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK. Join us to make a meaningful impact and be part of a dedicated team of over 3,000 professionals committed to excellence.