Network Service Technician

TN United Kingdom; Croydon; On-site; GBP 28,000 - 33,000; Full time

Job summary

An exciting opportunity awaits as a Network Service Technician with a leading water and wastewater company. In this customer-facing role, you will tackle network challenges, ensuring minimal disruption to supply. With comprehensive training provided, no prior experience is necessary—just a passion for learning and exceptional customer service skills. Join a team dedicated to making a difference while enjoying competitive pay, a company van, and numerous benefits. This role offers a chance to grow within a supportive environment, all while helping to protect vital water resources for future generations.

Benefits

Company van

Fuel card

PPE and tools provided

24 days annual leave

Health and wellbeing benefits

Discounts and life assurance

Qualifications

• Full clean UK driving license is essential.
• Excellent customer service experience is a must.

Responsibilities

• Respond to and resolve customer queries at their homes or workplaces.
• Collaborate with contractors on planned and unplanned work.

Skills

Customer Service

Time Management

Problem Solving

Job description

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Join Thames Water as a Network Service Technician

We have an exciting opportunity for you to join our team at Thames Water as a Network Service Technician. This customer-facing role involves resolving customer network challenges to ensure minimal disruption to supply. No experience is necessary as we provide comprehensive training; just bring your desire to learn and excellent customer service skills.

Responsibilities

1. Respond to and resolve customer queries at their homes or workplaces.
2. Collaborate with contractors on planned and unplanned work, investigating water network issues like pressure problems, leakage, and metering queries.
3. Assist in controlling burst mains, including isolation for repairs and maintenance.
4. Manage valve operations, water sampling, and planning.
5. Work within a team covering core and standby hours, including standby rota.
6. Drive between jobs, holding a full UK driving license.

Location and Working Pattern

Base location: Stroud Green - Croydon, CR0 8YY, covering South London and wider Thames Water area.

Hours: 38 hours/week, Monday to Friday, with 1 in 4 weekends on standby with overtime pay.

Minimum Requirements

• Full clean UK driving license.

Ideal Candidate

• Excellent customer service experience.
• Positive, can-do attitude and initiative.
• Strong time management and solution-focused mindset.
• Basic knowledge of plumbing or water mains is advantageous but not essential.

Benefits

• Salary from £28,000/year, dependent on experience.
• Company van, fuel card, PPE, and tools provided.
• Comprehensive training provided.
• 24 days annual leave, increasing with service, plus bank holidays.
• Health and wellbeing benefits, discounts, and life assurance.

About Thames Water

The UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, supporting our communities, people, and the planet. We offer diverse career opportunities, flexible working, and excellent benefits.

Join us to make a difference and help protect water resources for future generations. We promote diversity and inclusion and support applicants throughout the recruitment process.

Support our customers on the frontline as part of Team Thames. Full training provided. Apply early as the vacancy may close sooner due to high application volumes.