Network Service Technician

TN United Kingdom; Reading; On-site; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a Network Service Technician to join their dynamic team. This role involves operating the mains network, addressing customer queries, and ensuring water quality compliance. With comprehensive training provided, no prior experience is necessary—just a strong desire to learn and excellent customer service skills. Enjoy a supportive working environment with a focus on career growth, flexible hours, and a competitive salary. Join this forward-thinking company and make a significant impact in the community while developing your skills.

Benefits

Company van

Fuel card

PPE and tools provided

Annual leave: 24 days, increasing to 28

Contributory pension up to 12%

Annual medical assessments

Benefits scheme for wellbeing

Qualifications

• Clean UK driving license and willingness to drive between jobs.
• Experience in plumbing or water mains is advantageous but not essential.

Responsibilities

• Operate mains network, controlling burst mains and ensuring isolation.
• Take ownership of customer issues and resolve problems efficiently.

Skills

Customer service experience

Time management skills

IT skills

Education

NVQ Level 2 / City & Guilds / GCSE or equivalent

Job description

We have an exciting opportunity for a Network Service Technician to join our team at Thames Water. This is a customer-facing role where you will resolve network challenges to ensure minimal disruption to supply. No experience is needed as we provide comprehensive training; just a desire to learn and excellent customer service skills.

What you will be doing as a Network Service Technician

1. Operate the mains network, including controlling burst mains and ensuring isolation for planned work, repairs, and maintenance.
2. Take ownership of customer issues, respond to queries & complaints, and resolve problems.
3. Ensure water quality compliance during repairs.
4. Act as local network expert for isolation and rezoning, providing information for risk assessments & sharing network risk and safety information.
5. Investigate the clean water network to resolve issues like high/low pressure, leakage, metering queries, and loss of supply.
6. Work in compliance with company procedures, including health & safety and streetworks legislation.

Location and Working Pattern

Base Location: Reading - Fobney - RG2 0SF, covering the Thames Valley area on shift. Working hours: 38 hours/week with a rotation of late shifts and standby every 8 weeks.

Requirements

• Clean UK driving license and willingness to drive between jobs.

What you should bring to the role

• Customer service experience in a changing environment.
• Full UK driving license.
• Experience in plumbing or water mains is advantageous but not essential.
• NVQ Level 2 / City & Guilds / GCSE or equivalent (desirable).
• IT skills for communication via portable devices.
• Excellent customer service and time management skills.
• Positive can-do attitude.

What’s in it for you?

• Salary from £28,000, depending on experience.
• Company van, fuel card, PPE, and tools provided.
• Full training.
• Annual leave: 24 days, increasing to 28 with service, plus bank holidays.
• Contributory pension up to 12%.
• Annual medical assessments.
• Benefits scheme and offers to support wellbeing.

Who are we?

Thames Water is the UK's largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future by helping communities, people, and the planet thrive.

Working at Thames Water

We offer a diverse, rewarding environment with career growth, flexible working, and excellent benefits. Join us to make a difference and help protect water resources for future generations.

Additional Information

We promote diversity and inclusion and support applicants throughout the recruitment process. Join us to support our customers on the frontline and gain valuable experience. Apply early as the vacancy may close sooner due to high application volume.