Network Service Technician

TN United Kingdom; Enfield; On-site; GBP 28,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Network Service Technician with a leading water company in the UK. This role focuses on delivering exceptional customer service while resolving network challenges. You will engage with diverse customers, handle various projects, and receive comprehensive training to excel in your role. With a strong emphasis on teamwork and problem-solving, you'll contribute to maintaining essential water services. Enjoy a supportive environment that values your input and offers career progression, flexible working, and a range of benefits. Join us and make a meaningful impact in the community!

Benefits

Company van

Fuel card

PPE and tools provided

Comprehensive training

Annual leave: 24 days

Contributory pension scheme up to 12%

Annual personal medical assessments

Access to wider benefits and discounts

Qualifications

• Strong customer service skills and a positive attitude.
• Ability to work in a team and manage time effectively.

Responsibilities

• Handle customer queries and resolve issues at their homes or workplaces.
• Collaborate with contractors on planned and unplanned work.
• Investigate and resolve issues related to asset performance.

Skills

Customer Service

Problem Solving

Time Management

Initiative

Job description

We have an exciting opportunity for a Network Service Technician to join our team at Thames Water. This is a customer-facing role focused on resolving network challenges to ensure minimal disruption to supply.

In this role, you will meet and assist diverse customers daily, work on various projects, and deliver excellent service. No prior experience is necessary, as comprehensive training will be provided; just a desire to learn and strong customer service skills.

Responsibilities

1. Handle customer queries and resolve issues at their homes or workplaces.
2. Collaborate with contractors on planned and unplanned work, investigating water network issues like pressure problems, leaks, and metering queries.
3. Assist in controlling burst mains, including isolating sections for repairs and maintenance.
4. Investigate and resolve issues related to asset performance, such as pressure problems, leaks, and supply loss.
5. Work within a team covering core and standby hours, including on-call shifts.
6. Occasionally work in confined spaces, with full safety training provided.
7. Drive between jobs, holding a full UK driving license.

Location & Working Pattern

Base location: Deephams, Enfield, North London (N9 0BA).
Working hours: 38 hours/week, on an 8-week shift pattern, plus standby rota with additional pay.

Requirements

• Valid, clean UK driving license.

Ideal Candidate Attributes

• Excellent customer service experience.
• Positive, can-do attitude.
• Initiative and problem-solving skills.
• Ability to complete tasks diligently.
• Excellent time management.
• Solution-focused mindset.
• Basic knowledge of plumbing or water mains is a plus, but full training will be provided.

Benefits

• Salary from £28,000/year, depending on experience.
• Company van, fuel card, PPE, and tools provided.
• Comprehensive training.
• Annual leave: 24 days, increasing to 28 with service, plus bank holidays.
• Contributory pension scheme up to 12% (employee + employer).
• Annual personal medical assessments.
• Access to wider benefits and discounts.

About Thames Water

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. Our mission is to build a sustainable future, supporting communities, the environment, and our employees. We offer fast career progression, flexible working, and a diverse, inclusive environment.

Join us to make a difference in people’s lives and help protect our water resources for future generations. We welcome applications from all backgrounds and provide support throughout the recruitment process.

Note: Due to high application volumes, the vacancy may close early; apply promptly.