Network Service Technician

Thames Water Utilities Limited; Enfield; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Network Service Technician and make a real impact in the community. This role offers a unique opportunity to engage with customers daily, resolving network challenges and ensuring the best service. With comprehensive training provided, no prior experience is necessary—just a passion for helping others and a positive attitude. Enjoy competitive pay, a company van, and a supportive work environment that values your contributions and offers career growth. If you're ready to make a difference, this is the role for you!

Benefits

Company Van

Fuel Card

PPE and Tools Provided

24 Days Annual Leave

Contributory Pension

Personal Medical Assessments

Wider Benefits Scheme

Qualifications

• Excellent customer service experience is essential.
• Basic knowledge of domestic plumbing or water mains is advantageous.

Responsibilities

• Resolve customer queries and issues at their homes or workplaces.
• Collaborate with contractors for planned and unplanned work.
• Investigate clean water networks for performance issues.

Skills

Customer Service

Problem Solving

Time Management

Initiative

Education

Basic Knowledge of Plumbing

Tools

Company Van

PPE

Job description

Deephams - Enfield, North London - N9 0BA

Job title Network Service Technician Ref 40740 Division Asset Operations & Capital Delivery Location Deephams - Enfield, North London - N9 0BA Contract type Permanent Full/Part-time Full-time Hours 38 hours per week plus the inclusion onto a on standby rota for which you will receive additional payment Salary Starting from £28,000 per annum depending on your skills and experience Job grade A Closing date 16/05/2025

We have an exciting opportunity for a Network Service Technician to join our team at Thames Water. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.

You will be meeting and helping different people every day, working on a variety of projects, ensuring that the best service is given to Thames Water customers.

You will receive a comprehensive training plan, so no experience is needed, just the desire to learn and excellent customer service skills.

What you will be doing as a Network Service Technician

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
• You will also help control burst mains, ensuring isolation to facilitate planned work, emergency repairs and maintenance.
• Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.
• Work well within a team covering core and standby hours through all hours of the day (on standby rota).
• You may occasionally be required to work in confined spaces, but full training and support will be provided to ensure your safety and confidence in the role.
• As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.

Base Location: Deephams - Enfield, North London - N9 0BA .
Working Pattern: 38 hours per week, consisting of an 8-week shift pattern, plus the inclusion onto a on standby rota for which you will receive additional payments.
Requirements:A valid clean UK driving license and be happy to drive between jobs.

What you should bring to the role:

• Have an excellent customer service experience.
• Have a can-do and positive attitude.
• Be initiative-taking and problem solving.
• Be assured of completing tasks to the best of your ability.
• Have excellent time management.
• Have a solution-focused attitude.
• Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided.

What’s in it for you?

• Competitive salary from £28,000 per annum, depending on your skills and experience.
• Company Van, fuel card (company use only), PPE and tools are provided.
• Comprehensive training is provided.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family.Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout therecruitment process . We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here tohelp and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an enriching experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.