Network Service Technician

Thames Water Utilities Limited; Guildford, Godalming; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Network Service Technician, where you'll play a vital role in ensuring water supply reliability. This dynamic position involves resolving customer network challenges, operating the mains network, and ensuring compliance with water quality standards. With a competitive salary and excellent benefits, including a company van and training, this is a unique opportunity to make a real difference in the community. If you're passionate about customer service and ready to take on a rewarding challenge, this role is perfect for you.

Benefits

Company Van

Fuel Card

PPE and Tools Provided

Annual Leave - 24 days

Contributory Pension

Personal Medical Assessments

Wider Benefits Scheme

Qualifications

• Experience in customer service within a changing environment is essential.
• Previous experience in plumbing or water mains is advantageous.

Responsibilities

• Operate mains network and resolve customer network challenges.
• Investigate clean water network to resolve performance issues.

Skills

Customer Service Experience

Driving License

Time Management

IT Skills

Education

NVQ Level 2 / City & Guilds / GCSE

Tools

Portable Device

Job description

Job title Network Service Technician Ref 40119 Division Asset Operations & Capital Delivery Location Godalming - Guildford - GU7 1UP Contract type Permanent Full/Part-time Full-time Hours 38 hours per week plus the inclusion on a standby rota, for which you will receive additional payment. Salary Starting from £28,000 per annum depending on skills and experience. Job grade A Closing date 15/05/2025

We have an exciting opportunity for a Network Service Technician to join our team at Thames Water. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.

Network Service Technicians are also required to support Wholesale project work, either on a full or part-time basis and ongoing leakage delivery activities.

What you will be doing as a Network Service Technician

• Operation of the mains network, including controlling burst mains, and ensuring isolation of mains to facilitate planned work, emergency repairs and maintenance.
• Personal ownership of customer issues, responding to queries & complaints and resolving issues.
• Ensure water quality compliance during repairs.
• Act as local network expert for isolation and rezoning, providing information for risk assessments & sharing information regarding network risks and other Health & Safety issues.
• Reliable for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.
• Working in compliance with Company procedures including Business Operating Plan, Health & Safety and streetworks legislation.

Base Location: Godalming - Guildford - GU7 1UP, but you will cover the whole of the Thames Valley area when on shift.
Working Pattern: 38 hours. (1 in 8 weeks late shifts and 1 in 8 weeks standby rota)
Requirements: A clean UK driving license and be happy to drive between jobs.

What you should bring to the role:

• Our customers are at the heart of everything we do, so previous customer service experience within a constantly changing environment is essential.
• As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.
• Previous experience in domestic plumbing or water mains and leakage would be advantageous, however, full training is provided.
• NVQ Level 2 / City & Guilds / GCSE) or equivalent is desirable.
• IT skills – will be required to communicate via a portable device.
• Have excellent time management.
• Have a can-do and positive attitude.

What’s in it for you?

• Competitive salary from £28,000 per annum depending on your skills and experience.
• Company Van, fuel card, PPE and tools are provided.
• Full training is provided.
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family.Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout therecruitment process . We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here tohelp and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an enriching experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.