Customer Service Co-ordinator / Service Advisor

Donnelly Group; Derry/Londonderry; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading automotive company in Northern Ireland as a Customer Service Co-ordinator. You will ensure customers receive top-notch service, manage bookings, and liaise with technicians. Ideal candidates are customer-focused with strong communication and organizational skills. Previous experience in customer service is essential. Enjoy a supportive work environment with competitive salaries and benefits.

Benefits

Competitive Salaries

Work-Life Balance

Community Involvement

Qualifications

• Previous experience in a Service Advisor or customer service role.
• High levels of IT competence, including MS Office and CRM systems.

Responsibilities

• Acting as the first point of contact for customers.
• Managing service and repair bookings.
• Coordinating with workshop and parts teams.

Skills

Customer Service

Communication

Organisational Skills

Relationship Management

Sales

Tools

MS Office

CRM Systems

Job description

Job Description

Location: Donnelly & Taggart, Maydown Industrial Estate, 15A Carrakeel Drive, Maydown

Are you a customer-focused professional with a passion for delivering exceptional customer service?

Do you thrive in a fast-paced environment, delivering top-quality service to customers?

If so, we want YOU to join our team at Donnelly Group, Maydown.

About The Role

At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Customer Service Co-ordinator / Service Advisor, you’ll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.

What You’ll Be Doing

1. Acting as the first point of contact for customers, providing a friendly and professional service.
2. Managing service and repair bookings, keeping customers informed at every stage.
3. Coordinating with the workshop and parts teams to ensure smooth operations.
4. Advising customers on service and maintenance plans to keep their vehicles in top condition.
5. Delivering exceptional customer satisfaction through clear communication and attention to detail.
6. The role will involve face-to-face and over-the-phone interactions with customers and colleagues.

What We’re Looking For

1. A customer service champion with excellent communication skills.
2. Strong organisational abilities and attention to detail.
3. A team player who thrives in a busy, fast-paced environment.
4. Previous experience in a Service Advisor, customer service, or administrative role.

This is not an exhaustive list of duties, and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the shortlisting criteria to facilitate the process.

Skills Needed

Servicing, Relationship, Hospitality, Sales

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947, starting from a vehicle repair and taxi business in Caledon. It has grown into the largest family-owned automotive company in Northern Ireland, offering competitive salaries, work-life balance, benefits, and community involvement through the Donnelly Group Foundation.

Company Culture

Our teams participate in fundraising activities such as football tournaments, bake-offs, dragon boat racing, abseiling, cycling, and community projects, reflecting our 'work hard, play hard' ethos.

Desired Criteria

Knowledge of vehicle parts would be advantageous.

Required Criteria

• Excellent organisation and time management skills
• Previous experience in a customer service role
• High levels of IT competence, including MS Office and CRM systems
• A full valid driver’s license

Additional Details

Closing Date: Friday 23rd May, 2025

Contract Type: Full-time

Salary: Based on Experience