Guest Service Manager

Aimbridge; Birmingham, West Midlands Combined Authority, West Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking hospitality firm where you can showcase your vibrant personality and passion for guest service. As a Guest Service Manager, you'll play a crucial role in ensuring exceptional experiences for guests while leading a dedicated team. This dynamic environment encourages personal and professional growth, offering a range of benefits including hotel discounts, subsidized meals, and a commitment to work-life balance. Join a diverse community that values every individual and start your journey towards an enriching career in hospitality.

Benefits

Hotel discounts

Subsidised meals

Paid breaks

Childcare contribution

Wellbeing allowance

30 days holiday

Salary sacrifice schemes

Wagestream access

Employee assistance programme

Company sick pay

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to uphold brand standards and mentor staff.

Responsibilities

• Ensure exceptional guest experiences across all hotel areas.
• Oversee daily operations and support staff.

Skills

Exceptional Guest Service

Hospitality Skills

Team Leadership

Communication Skills

Education

High School Diploma

Hospitality Management Degree

Job description

Aloft Hotels are designed for global travelers who love open spaces, open thinking, and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.

The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories, and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.

Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and everything in between. From our diverse team and locations to our “people first” approach, the Aimbridge experience is unique.

What is in it for you?

We aim to promote work-life balance that benefits both our team and the business. Feel free to discuss your flexibility needs during the interview, and we will explore options for the role.

As part of the Eastside team, you will have access to benefits including:

• Hotel discounts across our portfolio – staff rates and up to 50% discount on food & beverage and spa
• Subsidised meals on duty
• Paid breaks
• Financial contribution towards childcare from day one
• Annual wellbeing allowance up to £350 from your second year of employment
• A minimum of 30 days holiday (pro rata for part-time and condensed hours)
• Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme
• Wagestream – access up to 40% of earned pay before payday and set automatic savings
• 24/7 employee assistance programme
• Company sick pay
• Annual reviews for salary and benefits
• Opportunities for personal and professional growth through our Learning & Development programs
• Recognition programs including team appreciation days, awards, and on-the-spot rewards

As a Disability Confident employer, we ensure a fair interview process for disabled applicants meeting the minimum criteria. For more information, contact our HR team at 0121 820 6000 or email us.

The Day in the Life:

The Guest Service Manager ensures exceptional guest experiences across all hotel areas, including reception, restaurant, and bar. You will oversee daily operations, support and mentor staff, and uphold Aloft brand standards while ensuring smooth guest-facing services.

What do we need from you?

You should be passionate about delivering exceptional guest experiences and embody our brand standards. Personality is key at Aimbridge, so we value individuals with vibrant personalities and a flair for hospitality.

Interested?

Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…

At Aimbridge, we recognize that people are the heart of our business. As a global leader, we are committed to representing our diverse community and enabling everyone to be their best selves.