Customer Service Co-ordinator / Service Advisor

TN United Kingdom; Derry/Londonderry; On-site; GBP 23,000 - 29,000; Full time

Job summary

Join a dynamic team as a Customer Service Co-ordinator at a leading automotive company in Northern Ireland. This role is perfect for those who excel in delivering exceptional customer service and thrive in fast-paced environments. You will be the vital link between customers and technicians, ensuring smooth operations and high satisfaction. With a commitment to community engagement and a strong focus on employee well-being, this company offers a supportive culture and numerous benefits. If you're passionate about customer service and eager to make a difference, this opportunity is for you!

Benefits

Competitive Salaries

Generous Holiday Allowance

Continuous Training and Development

Work-Life Balance

Volunteering Opportunities

Community Engagement Activities

Qualifications

• Proven experience in customer service roles with strong communication skills.
• Ability to manage time effectively and maintain organization in a busy environment.

Responsibilities

• Act as the first point of contact for customers, providing friendly service.
• Manage service bookings and coordinate with workshop teams.

Skills

Customer Service

Communication

Organizational Skills

IT Competence

Relationship Management

Sales

Education

Experience in Customer Service

Full Valid Driver's License

Tools

MS Office

CRM Systems

Job description

Customer Service Co-ordinator / Service Advisor, Londonderry

Client: Donnelly Group

Location: Londonderry

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 04d8cee5b8b4

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description

Are you a customer-focused professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment, delivering top-quality service to customers? If so, we want YOU to join our team at Donnelly Group, Maydown.

About The Role

At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Customer Service Co-ordinator / Service Advisor, you’ll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.

What You’ll Be Doing

• Acting as the first point of contact for customers, providing a friendly and professional service.
• Managing service and repair bookings, keeping customers informed at every stage.
• Coordinating with the workshop and parts teams to ensure smooth operations.
• Advising customers on service and maintenance plans to keep their vehicles in top condition.
• Delivering exceptional customer satisfaction through clear communication and attention to detail.
• The role will involve face-to-face and over-the-phone interactions with customers and colleagues.

What We’re Looking For

• A customer service champion with excellent communication skills.
• Strong organisational abilities and attention to detail.
• A team player who thrives in a busy, fast-paced environment.
• Previous experience in a Service Advisor, customer service, or administrative role.

This is not an exhaustive list of duties. The post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer. The company reserves the right to expand the shortlisting criteria to facilitate the process.

Skills Needed

Servicing, Relationship, Hospitality, Sales

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon, on the border of Co Tyrone and Armagh. Since then, the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches participate in fundraising for our nominated charity partner through football tournaments, bake-off events, dragon boat racing, abseiling, cycling events, and a ‘Foundation Day’—a paid day off to engage in community projects. We work hard and play hard.

Desired Criteria

• Knowledge of vehicle parts (advantageous)

Required Criteria

• Excellent organisation and time management skills
• Previous experience in a customer service role
• High levels of IT competence, including MS Office and CRM systems
• A full valid driver’s licence

Closing Date: Friday 23rd May, 2025