Sales and Service Manager

Clarksoutlet; Derby; On-site; GBP 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Store Manager at a vibrant Derby location! This role is perfect for those with a passion for customer service and team leadership. You'll lead a dedicated team to create exceptional shopping experiences while managing store operations. With a rich history in shoemaking and a commitment to innovation, this company offers growth opportunities and a supportive environment. If you're ready to inspire a team and drive success, this is your chance to shine!

Benefits

Employee discounts on shoes

Growth opportunities within Clarks

Qualifications

• 1-2 years of retail or customer service experience preferred.
• Ability to inspire and motivate a team.

Responsibilities

• Lead and motivate the team to achieve targets.
• Manage controllable costs to improve profitability.
• Recruit, develop, and train a high-performing team.

Skills

Customer-focused mindset

Strong communication skills

Team leadership skills

Retail experience

Motivational skills

Job description

Now Hiring: Store Manager – Walk the path and lead with Clarks!

Are you ready to step into a leadership role with a company that values passion, fun, and exceptional customer service? Clarks is looking for a Sales & Service Manager to lead our team at our Derby Westfield store!

Why Join Clarks?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since 1825. That’s right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

Hours: 30 hours per week, must have weekend availability.

What We’re Looking For:

• A positive, customer-focused mindset.
• Strong communication and team leadership skills.
• Ability to inspire and motivate a team passion for creating an exceptional shopping experience.
• Retail or customer service experience (bonus points for leadership experience, ideally 1-2 years, but we will train the right person!).

Responsibilities:

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time, including ensuring capability of management team to deliver.
• Recruit, develop and train a high performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues (including underperformance issues) fairly and in accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Manage cash, stock and security procedures to Company standards, including ensuring all team members understand their responsibilities.
• Ensure store compliance with all company and legal requirements, including visual merchandising guidelines, PCI, data protection, right to work, etc.
• Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.
• Ensure the store administration processes are carried out effectively, with audit targets achieved.
• Manage stock flow process to maximise sales and minimise losses.
• Employee discounts on our shoes.
• Growth opportunities within Clarks.

Be Part of Something Great!

If you’re ready to lead with Clarks and be part of a company that celebrates creativity, community, and customer connection, apply today!

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since 1825, founded by brothers James and Cyrus Clark. From the original Clarks Desert Boot to the iconic Wallabee, each design features an instantly recognizable signature that makes it unmistakably Clarks.