Restaurant Customer Advisor

Dobbies Garden Centres; Broxburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Customer Advisor, where your passion for customer service will shine. You'll play a vital role in delivering exceptional dining experiences while working in a vibrant team. This position offers a unique opportunity to develop your skills in a fast-paced environment, with generous benefits including store discounts and flexible annual leave. If you thrive on helping others and enjoy a dynamic workplace, this role is perfect for you. Be part of a diverse team committed to customer satisfaction and community engagement.

Benefits

Generous annual leave

Uncapped store discounts

Financial wellbeing support

Confidential support

Development opportunities

Diverse team environment

Qualifications

• Passion for delivering great customer experiences.
• Experience in customer-facing roles, especially in hospitality.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.

Skills

Customer Service

Hospitality

Teamwork

Product Knowledge

Punctuality

Proactivity

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries by demonstrating great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain the cleanliness and upkeep of the store.
5. Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience with a smile.
2. Experience in a customer-facing role and a passion for hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstration of our values—being one team, continuous improvement, positivity, a love for gardens, and customer focus.

What we offer

1. Generous annual leave entitlement with flexible holiday use.
2. Uncapped store discounts, including 50% off in restaurants, 25% in the Garden Centre, and 10% in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
5. Development opportunities via Dobbies Academy and eLearning platforms.
6. A thriving, passionate, and diverse team committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a relaxed environment for customers. We also engage in community events and charity work, fostering a positive and inclusive workplace where colleagues are encouraged to grow and succeed. Together, we make it work for our customers.