Restaurant Customer Advisor

TN United Kingdom; Broxburn; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company where Restaurant Customer Advisors play a crucial role in enhancing customer experiences. This position offers the chance to engage with customers, promote membership benefits, and maintain a welcoming environment. With a commitment to team success and customer satisfaction, you'll thrive in a dynamic setting that values your contributions. Enjoy generous discounts, flexible leave, and opportunities for personal development within a supportive team culture. If you're eager to learn and excel in a fast-paced environment, this role is perfect for you!

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Opportunities for development

Diverse team culture

Qualifications

• Passion for delivering great customer experiences.
• Experience in customer-facing roles and hospitality.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.
• Maintaining store cleanliness and assisting with stock handling.

Skills

Customer Service

Teamwork

Sales Promotion

Product Knowledge

Punctuality

Proactive Attitude

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions in the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using good product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain store cleanliness and upkeep.
5. Performing tasks on the shopfloor and other areas, such as stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience.

Who we are looking for

1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role and an interest in hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain experience.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstrate our values at all times: being one team, continuous improvement, positivity, a love for gardens, and customer focus.

What we offer

1. Generous annual leave entitlement with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
5. Opportunities for development through Dobbies Academy and eLearning programs.
6. A passionate, diverse, and supportive team culture committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across all UK nations. We celebrate gardens and plants through our products, services, and community events. Many stores feature a restaurant or coffee shop, providing a welcoming environment for customers to enjoy refreshments and meals. We are dedicated to being a great place to work, encouraging colleagues to be their best selves and celebrate successes together.