Restaurant Customer Advisor

Dobbies Garden Centres Ltd; Broxburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player seeks enthusiastic Restaurant Customer Advisors to enhance customer experiences across its restaurants. This role involves providing exceptional service, driving sales through customer interactions, and maintaining a clean and welcoming environment. Ideal candidates will be passionate about customer service, eager to learn, and thrive in a busy atmosphere. Join a diverse and dedicated team committed to excellence and enjoy generous perks like substantial discounts and flexible leave. This is a fantastic opportunity to grow in a supportive environment while making a positive impact on customers' experiences.

Benefits

Generous annual leave

50% off in restaurants

25% off in Garden Centre

10% off in food halls

Financial wellbeing support

Access to virtual GP

Free counseling

Training programs via Dobbies Academy

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to thrive in a fast-paced environment and work well in a team.

Responsibilities

• Provide excellent customer service and assist with transactions.
• Drive sales by promoting Dobbies Club membership benefits.

Skills

Customer Service

Teamwork

Sales Skills

Product Knowledge

Punctuality

Adaptability

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants — serving tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using strong product knowledge, including allergies and dietary requirements.
4. Maintaining cleanliness and store upkeep in collaboration with your team.
5. Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service — an excellent opportunity to develop new skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, with a proactive, hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Demonstrates our values at all times — being a united team, continuously improving, bringing positivity, and living our passion for gardens.

What we offer

1. Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
5. Opportunities for development via Dobbies Academy with eLearning and training programs.
6. A thriving, passionate, diverse team committed to excellent customer service.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals. We also engage in community events and support a national charity partner. We are dedicated to being a great place to work, encouraging our colleagues to be their best, share successes, and make it work for our customers.