Customer Service Representative - Remote

ServiceMaster Restore®; City of Edinburgh; Remote; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where your skills in communication and problem-solving will shine. In this remote role, you'll handle inbound calls, assist customers with inquiries, and ensure their satisfaction through professional service. This position offers the opportunity to work in a dynamic environment, where you can grow and develop your skills while making a real impact on customer experiences. If you're passionate about providing excellent service and enjoy working in a collaborative team, this is the perfect opportunity for you.

Qualifications

• Prior experience in a customer service related field preferred.
• Ability to thrive in a fast-growing always changing environment.

Responsibilities

• Identify, evaluate and prioritize caller needs and concerns.
• Maintain and restore customer satisfaction through effective communication.
• Use computer tools to accurately process and document information.

Skills

Customer Service

Communication Skills

Multi-tasking

Microsoft Word

Microsoft Outlook

Education

High School Diploma

Tools

Computer Keyboard Proficiency

Internet Navigation Skills

Job description

Position Overview

About the job Customer Service Representative - Remote

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Job Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to the callers.
• In accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information about ServiceMaster programs and services.
• Escalate issues internally and follow up on escalated issues.
  
  

Job Requirements

• High School Diploma
• Prior experience in a customer service related field preferred.
• Great communication skills
• Must be able to multi-task
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Have the ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing always changing environment
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Required

Preferred

Job Industries

• Customer Service