Restaurant Customer Advisor

Dobbies Garden Centres Ltd; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Restaurant Customer Advisor, where your friendly demeanor and passion for customer service will shine. In this dynamic role, you'll engage with customers, assist with their needs, and promote membership benefits while maintaining a clean and inviting environment. With opportunities for personal development and a supportive team culture, this position is perfect for those eager to learn and grow in a vibrant atmosphere. Enjoy generous discounts and flexible holiday scheduling as you contribute to a culture that values teamwork and customer satisfaction.

Benefits

Generous annual leave

50% off in restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Opportunities for development

Dobbies Academy access

Qualifications

• Experience in a customer-facing role and a passion for hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions.
• Driving sales through customer interactions and promoting Dobbies Club membership.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Product Knowledge

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using strong product knowledge, including information on allergies and dietary requirements.
4. Collaborating with your team to maintain cleanliness and the overall upkeep of the store.
5. Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience.

Who we are looking for

1. A passion for delivering outstanding customer experiences with a friendly smile.
2. Experience in a customer-facing role and a passion for hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating successes together.
4. Punctuality, professional appearance, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain diverse experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstrate our core values: being a united team, continuous improvement, positivity, a passion for gardens, and a customer-first mindset.

What we offer

1. Generous annual leave with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early wage access, savings, and financial advice.
4. Support from Retail Trust with confidential support, virtual GP access, free counselling, and retail rewards.
5. Opportunities for development through Dobbies Academy and eLearning platforms.
6. A passionate, diverse, and committed team culture focused on customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.

Our passion for gardens and plants is reflected in our products, concessions, and services, championing garden living year-round.

Many locations feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.

We host events and experiences that bring communities together and support a national charity through colleague and customer fundraising efforts.

We are committed to being a great place to work, encouraging colleagues to be their best selves, share successes, and work together to serve our customers effectively.