Trade Customer Advisor

C&d Recruitment; Wincanton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Trade Customer Advisor to enhance relationships with trade customers. This role is pivotal for providing expert product advice and ensuring customer satisfaction through effective communication and sales strategies. The successful candidate will thrive in a fast-paced environment, leveraging strong telesales skills and product knowledge to deliver exceptional service. Join a dedicated team where your contributions will directly impact customer success and business growth. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Strong telesales experience with excellent administrative skills.
• Ability to communicate effectively with stakeholders at all levels.

Responsibilities

• Support trade customers with product advice and order processing.
• Build long-term relationships with trade accounts.

Skills

Telesales Skills

Customer Communication

Product Knowledge

Administrative Skills

Education

Experience in Customer-Facing Environment

Tools

SAGE/CRM System

Job description

Thrive Shepton are delighted to be working with our client in Wincanton, who are actively recruiting for a Trade Customer Advsior on a permanent basis.

The role of our Trade Customer Advsior is critical to the success of the business - Someone who thrives on building relationships with trade customers, offering expert advice, and helping them get the right products for the job.

Working Hours:
Monday - Friday
40 hours per week
0830-1700

What the role would include:

• Supporting trade customers with product advice, quotations, and order processing
• Building long-term relationships with new and existing trade accounts
• Upselling and cross-selling to maximise customer satisfaction and enhance sales
• Advising customers by recommending the best solutions for their needs and delivering excellent service. Continuously gaining and maintaining strong product knowledge to support informed recommendations.
• Using systems to process orders and maintain accurate customer records
• Working closely with the wider team to meet sales targets and deliver excellent service

Essential:

- A results-driven professional with strong telesales skills/experience and excellent administrative skills, capable of managing client communication while efficiently handling back-office tasks, website accuracy and CRM systems

- An ability to communicate effectively with stakeholders at all levels, from frontline staff to senior management.

- A strong understanding of product knowledge, particularly in the leisure industry, and thereby the confidence to explain product features, match solutions to customer needs.

- Previous experience in a customer-facing or trade environment (builders' merchants, hardware, plumbing, electrical, etc is desired but not essential.

- IT-literate and comfortable using SAGE/CRM system.

What you need to do next:

If this position sounds of interest and you would like to be considered, please contact the team at Thrive Shepton on 01749 342982, for further information.

Thrive Shepton are acting as an employment agency in relationship to this vacancy.

INDSHE