Senior IT Technician

TN United Kingdom; Guildford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Guildford is seeking a Senior IT Technician to join their in-house team. This role involves supporting around 50 users, managing Microsoft 365, and providing first-line IT support. The successful candidate will have strong communication skills and at least one year of experience in IT support. Hybrid working options are available, with a focus on device deployment and troubleshooting. Join a dynamic team and enjoy various employee benefits including social events and annual salary reviews.

Benefits

Social Events

Charity Support

Volunteer Days

Annual Salary Reviews

Qualifications

• Minimum 1 year’s experience in IT support or 2 years in an office-based role.
• Strong communication skills and proficiency in Microsoft Office.

Responsibilities

• Provide first-line IT support in person and remotely.
• Manage Microsoft 365 environment and user accounts.
• Set up and deploy laptops and devices.

Skills

Communication

Interpersonal Skills

Adaptability

Education

Relevant IT Qualification

Tools

Microsoft Office

Microsoft 365

Azure AD

SharePoint

Job description

An exciting opportunity has arisen for a Senior IT Technician to join an in-house team based in Guildford, supporting approximately 50 users. This hands-on role involves a broad range of responsibilities including device deployment, Microsoft 365 administration, troubleshooting daily technical issues, and managing relationships with external suppliers. The successful candidate will work closely with the IT Manager and have access to third-party support for escalated matters.

Tasks

1. Location: Guildford, Hybrid working available
2. Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH)
3. Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus more perks after passing probation!
4. The Role: An exciting opportunity for a Senior IT Technician to join an in-house team supporting around 50 users. Responsibilities include device deployment, Microsoft 365 management, troubleshooting, and liaising with external suppliers.
5. Key Responsibilities:
1. Provide first-line IT support in person and remotely.
2. Set up and deploy laptops and devices.
3. Manage Microsoft 365 environment, including user accounts and security.
4. Support remote desktop issues related to hardware, software, and network.
5. Maintain antivirus and endpoint security systems.
6. Administer user permissions in Azure AD.
7. Manage SharePoint sites and permissions.
8. Coordinate with vendors on licensing, procurement, and support.
9. Assist with IT projects and system upgrades.
6. The Successful Candidate Will:
1. Have at least 1 year’s experience in IT support or 2 years in an office role, with a relevant IT qualification.
2. Possess strong communication skills, professionally handling inquiries via phone, email, and face-to-face.
3. Be proficient in Microsoft Office applications and eager to learn other IT systems.
4. Adapt well to a fast-paced environment and shifting priorities.
5. Experience in legal or insurance sectors is desirable but not essential.
7. Additional Information:
1. Interested? Send your CV in Word format.
2. Applicants must already be eligible to work in the UK without sponsorship.
3. Know someone suitable? Refer them and earn a referral fee through YourRecruit.
4. Due to high response volume, only shortlisted candidates will be contacted within 7 days.
5. For safety, visit JobsAware for advice on job scams.

Requirements

• Minimum 1 year’s experience in IT support or 2 years in an office-based role, with a relevant IT qualification.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office, with a willingness to learn other systems.
• Ability to work effectively in a fast-paced, changing environment.
• Experience in legal or insurance sectors is a plus but not required.