Senior IT Technician

YOURRECRUIT LIMITED; Guildford; On-site; Confidential; Full time

Job summary

A leading company in Guildford is seeking a Senior IT Technician to support approximately 50 users. This hands-on role involves device deployment, Microsoft 365 administration, troubleshooting, and vendor management. The ideal candidate will have experience in IT support and strong communication skills. If you're looking for a dynamic environment with opportunities for growth, apply now!

Qualifications

• Minimum 1 year IT support experience or 2 years in office role with IT qualification.
• Proficient in Microsoft Office, especially Word, Excel, and Outlook.

Responsibilities

• Act as first point of contact for IT support, both in person and remotely.
• Manage and secure the Microsoft 365 environment, including user accounts and MFA.
• Deliver remote desktop support and troubleshoot hardware, software, and network issues.

Skills

Interpersonal Skills

Communication

Flexibility

Education

Recognised IT Qualification

Tools

Microsoft Office

Azure Active Directory

Microsoft 365

SharePoint

Job description

An exciting opportunity has arisen for a Senior IT Technician to join an in-house team based in Guildford, supporting approximately 50 users. This hands-on role involves a broad range of responsibilities including device deployment, Microsoft 365 administration, troubleshooting daily technical issues, and managing relationships with external suppliers. The successful candidate will work closely with the IT Manager and have access to third-party support for escalated matters.

Tasks

1. Act as the first point of contact for IT support, providing assistance both in person and remotely across the business.
2. Set up, configure, and deploy laptops and other devices for new and existing users.
3. Manage and secure the Microsoft 365 environment, including user accounts, multi-factor authentication (MFA), and email security.
4. Deliver remote desktop support and troubleshoot issues related to hardware, software, and network connectivity.
5. Monitor and maintain antivirus systems and endpoint protection to ensure security compliance.
6. Administer user access and permissions within Azure Active Directory (Azure AD).
7. Oversee and maintain the company’s SharePoint environment, including site structure and user permissions.
8. Communicate with external vendors for software and hardware licensing, procurement, and escalated technical support.
9. Contribute to ongoing IT improvement initiatives and assist with system upgrades and project rollouts.

The Successful Candidate Will:

1. Have a minimum of 1 year’s experience in an IT support role or at least 2 years’ experience in an office-based role, supported by a recognised IT qualification.
2. Demonstrate strong interpersonal skills, with the ability to communicate clearly and professionally via phone, email, and in person.
3. Be proficient in Microsoft Office, especially Word, Excel, and Outlook, and show a willingness to expand their knowledge across other applications and IT systems.
4. Thrive in a fast-paced environment, remaining flexible and effective when priorities shift.
5. Ideally bring experience from a legal or insurance setting (desirable but not essential).

Additional Information

*Interested? Please send your CV in Word format only.

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large number of responses, only shortlisted candidates will be contacted. If you haven't heard within 7 days, please consider your application unsuccessful. We encourage you to apply for other roles and will keep your details on file for future opportunities.

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