European Ecommerce Customer Service Advisor

TN United Kingdom; Daventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Daventry is seeking a European Ecommerce Customer Service Advisor to provide exceptional service to customers across various online platforms. The ideal candidate will be bilingual and capable of managing customer inquiries effectively. This role involves collaborating with Ecommerce and Operations teams to enhance customer satisfaction in a rapidly growing business. If you are passionate about customer service and have the required language skills, we invite you to apply.

Qualifications

• Fluent in one of the required languages.
• Excellent attention to detail and communication skills.

Responsibilities

• Deliver outstanding customer service via email, live chat, and telephone.
• Handle returns, exchanges, and coordinate orders.

Skills

Fluent in German

Fluent in Italian

Fluent in Spanish

Fluent in French

Attention to detail

Communication

Tools

Microsoft Outlook

Microsoft Excel

Zendesk

eBay

Amazon Seller Central

Job description

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European Ecommerce Customer Service Advisor, Daventry

Client: PartsPlus

Location: Daventry, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d3e31f76fdb2

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Overview

We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family.

Reporting to the Ecommerce Manager, the European Ecommerce Customer Service Advisor should be bi-lingual with a passion for providing excellent service to our Ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will work closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.

Key activities include:

• Deliver outstanding customer service by answering customer queries primarily via email, live chat (to be confirmed), and telephone (to be confirmed) for our German, Italian, Spanish, and French online channels.
• Resolve customer queries received through our European eBay, Amazon, and eCommerce web shop.
• Handle and process returns, exchanges, and discrepancies in a timely manner.
• Communicate with couriers regarding outbound, lost, or damaged shipments in transit.
• Coordinate orders on internal and external systems.
• Collaborate with external eCommerce partners.

Skills required:

• Fluent in either German, Italian, Spanish, or French.
• Computer skills: Microsoft Outlook and Excel; experience with Zendesk, eBay, and Amazon Seller Central is desirable but not essential.
• Excellent attention to detail.
• Ability to prioritize, multitask, and respond quickly to urgent inquiries.
• Effective communication with all internal departments.
• Professional email and telephone manners.
• Confidence in speaking with a wide range of customers.
• Interest or knowledge of vehicle car parts is a plus.
• Technical experience with e-commerce platforms is desired but not essential.