Customer Service Advisor (Darlington)

EE; Darlington; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking compassionate individuals for a Payment Support role. This position offers a competitive salary with opportunities for growth and flexibility, allowing you to schedule your breaks and even work from home. Join a supportive team dedicated to helping customers navigate their financial challenges. With market-leading benefits, including paid carer's leave and extensive family leave, this role is designed to support both your career and personal life. If you're ready to make a difference, this is the opportunity for you!

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• Life experience that aids in navigating challenging situations.
• Ability to build relationships and provide support.

Responsibilities

• Support and guide customers during difficult payment situations.
• Assist with billing queries and provide excellent service.

Skills

Customer Service

Problem Solving

Communication

Job description

Job Description

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or life skills built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. Whether helping with billing queries or assisting those behind on payments, with our training, you'll become the expert they need. Every interaction will deliver a personal, excellent service.

We understand life is unpredictable, and this role is designed with flexibility in mind. We support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• A starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan to cover your commute costs upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Join a great team culture with meaningful support and tailored training to build a lasting career. What are you waiting for?