Customer Service Advisor

BT Group; Darlington; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Payment Support Team in Darlington. This role offers the chance to make a real difference by guiding customers through challenging situations, ensuring they receive the support they need. With a competitive salary and opportunities for career development, you will thrive in a flexible work environment that values your contributions. Enjoy a range of benefits, including online healthcare access and generous family leave policies, all while being part of a supportive team culture. If you have the resilience and life experience to excel in customer service, this could be the perfect opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Experience in customer service or similar roles.
• Ability to navigate challenging situations with empathy.

Responsibilities

• Support customers with billing queries and payment assistance.
• Deliver personal service during difficult times.

Skills

Customer Service

Communication

Problem Solving

Resilience

Job description

Customer Service Advisor

Posting Date: 5 May 2025

Unit: Consumer

Location: Darlington Contact Centre, Darlington, United Kingdom

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 at 9 months in role

Shifts: The department operates from 08:00 am to 06:00 pm, with no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from years of building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. Whether helping with billing queries, assisting those behind on payments, or other needs, with our training, you'll become the expert they rely on. Every interaction aims to deliver brilliant, personal service.

We understand life is ever-changing. Like most roles within EE, this opportunity offers flexibility. We support your success by allowing you to schedule your breaks, bank time, and the option for occasional home working.

What’s in it for you?

• A starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave — up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave — 18 weeks full pay and 8 weeks half pay in the first year, for all parents.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to carve your own career path. We are committed to developing our people and supporting your career goals.
• Season Ticket Travel Loan — funds to pay for your travel to and from work upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental to protect you and your family.

Alongside these benefits, enjoy a great team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?