Customer Service Advisor (12 - Month Fixed Term Contract)

Northgate Vehicle Hire Limited; Darlington; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a leading vehicle rental specialist as a Customer Service Advisor in Darlington. This role offers a fantastic opportunity to engage with customers in a dynamic contact center environment. You'll manage communications, resolve issues, and provide exceptional service while enjoying a competitive salary and a range of benefits including pension contributions, life assurance, and discounts at top retailers. With a focus on professional growth, this position allows you to thrive in a collaborative atmosphere, enhancing your career in the vehicle rental industry. Don't miss the chance to be part of a forward-thinking company dedicated to keeping people and businesses moving.

Benefits

Pension

Life Assurance

Retail Discounts

Employee Referral Scheme

Wellbeing Services

Cycle to Work Scheme

Health Cash Plan

Dental Plan

Travel Insurance

Qualifications

• Impeccable administration and organizational skills.
• Good IT literacy and tech-savvy.

Responsibilities

• Act as a liaison between Northgate and its customer base.
• Manage customer data and communications effectively.

Skills

Customer Service

Administration

IT Literacy

Communication Skills

Education

High School Diploma

Customer Service Training

Job description

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Customer Service Advisor (12 - Month Fixed Term Contract)

Reference: MAY20257481

Expiry date: 09:25, Thu, 29th May 2025

Location: Darlington Head Office

Benefits: Pension, Life Assurance and Retail & Company discounts

Duration: 12 Month FTC

Contract: 12 Month Fixed Term Contract

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Support Representative in our contact centre in Darlington.

Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to take ownership of issues and ensure satisfactory resolutions are achieved with minimal escalations, proactively identify customers’ needs and offer solutions, and keep up to date with developments and changes within the business to ensure accurate information is given to customers.

The Service Desk role is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways. It consists of inbound and outbound calls, data input, and has the opportunity to cross train on other departments as your career progresses.

Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits:

• Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - Starting from £23,874.98 per annum.

Annual leave - 24 days, plus public holidays and an extra day’s leave to celebrate your birthday!

Pension - Ageon employer contributions of 5%.

Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.

Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.

Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.

Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

• You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
• With good IT literacy, you will be a tech-savvy superstar in any work environment.
• Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
• You’re a true wordsmith with exceptional communication skills, both written and verbal.
• You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
• Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.