Customer Service Advisor (Middlesbrough)

JR United Kingdom; Stockton-on-Tees; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Payment Support Team in Darlington. This full-time, permanent role offers a starting salary of £25,087, increasing to £25,684 after 9 months, along with uncapped commission. The position provides flexibility with scheduling and opportunities for career development. You'll assist customers during challenging times, ensuring they receive the support they need. Join a supportive team with a culture focused on growth and community involvement. This is your chance to make a difference while building a rewarding career.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Experience in customer service roles or similar.
• Ability to handle challenging situations with empathy.

Responsibilities

• Support customers with billing queries and payment issues.
• Deliver personal and brilliant service with training.

Skills

Customer Service

Resilience

Problem-Solving

Job description

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Customer Service Advisor (Middlesbrough), Stockton-on-Tees

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Client:

EE

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, with no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or life skills built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. You might help with billing queries, assist those behind on payments, or other needs. With training, you'll become the expert they need, delivering personal, brilliant service.

We understand life is dynamic, and this role offers flexibility. We’ll support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video, 24/7, fully funded for you and your immediate family.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year, supporting all parents.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance.

Join a great team with supportive culture and tailored training to build a lasting career. What are you waiting for?