Customer Service Advisor (Yarm)

JR United Kingdom; Stockton-on-Tees; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their Payment Support Team in Darlington. In this full-time role, you will assist customers facing challenges with their payments and billing queries, ensuring they receive the support they need. With a competitive salary that rises with experience and a host of benefits including flexible working arrangements, online GP access, and generous leave policies, this position offers an excellent opportunity for personal and professional growth. If you have the life experience and skills to make a difference, this role is perfect for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle challenging situations with empathy.

Responsibilities

• Support customers with billing queries and overdue payments.
• Provide personal service in every interaction.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Customer Service Advisor (Yarm), Stockton-on-Tees

Client: EE

Location: Stockton-on-Tees, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Where: Darlington

Type: Full-time, Permanent

Salary: £25,087 rising to £25,684 at 9 months, plus uncapped commission

Hourly rate: £12.82 rising to £13.12 at 9 months

Shifts: Open from 08:00 to 18:00, no late evenings, and only one weekend in three!

Are you someone with life experience that helps you handle challenging situations? Whether from raising a family or building relationships, your transferable skills could succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support customers during difficult times, helping with billing queries, overdue payments, and more. With training, you'll become the expert they need, providing personal service in every interaction.

We offer flexibility to support your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage.

Join a supportive team with meaningful culture and tailored training. What are you waiting for?