Customer Service Advisor (Bedale)

JR United Kingdom; Bedale; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Payment Support Team in Bedale. This role offers a competitive starting salary with opportunities for growth, flexibility in scheduling, and the chance to make a real impact on customers' lives during challenging times. With comprehensive training and a supportive team culture, you will be equipped to provide exceptional service while enjoying a range of benefits, including online GP access and generous leave policies. If you're passionate about helping others and looking for a rewarding career, this position is perfect for you.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

18 weeks full pay family leave

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Responsibilities

• Support customers during billing queries and payment issues.
• Deliver personal, brilliant service with training provided.

Job description

Customer Service Advisor (Bedale)

Client: EE

Location: Bedale, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Where: Darlington

Type: Permanent, Full-time

Salary: £25,087 rising to £25,684 at 9 months, plus uncapped commission

Hourly rate: £12.82 rising to £13.12 at 9 months

Shifts: Open from 08:00 to 18:00, no late evenings, one weekend in three

Are you someone with life experience that helps navigate challenging situations? Whether from raising a family or building relationships, your transferable skills could succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support customers during difficult times, such as billing queries or payment issues. With training provided, you will deliver personal, brilliant service.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your success and personal commitments.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds yearly.
• Support for career development and progression.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to support your community.
• Optional private healthcare and dental insurance.

We offer a great team culture, support, and training to help you build a lasting career. Join us today!