Brand Home Guide

Diageo; Dalwhinnie; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an iconic visitor centre as a Brand Home Guide, where you'll create unforgettable experiences for guests from around the globe. This role offers a unique opportunity to immerse visitors in the rich heritage of Scotland's whisky-making while delivering exceptional customer service. As part of a dynamic team, you'll guide tours, promote the brand, and assist with special events, all while making lasting connections with guests. If you are passionate about hospitality and eager to share your love for whisky, this seasonal position could be the perfect fit for you. Embrace the chance to be a part of something special and help shape the future of this renowned brand.

Benefits

Product allowance

Contributory pension scheme

Competitive annual bonus

Generous holiday allowance

Qualifications

• Passion for customer service and ability to build strong relationships.
• Experience in a hospitality environment is ideal.

Responsibilities

• Deliver high standards of customer service as a Brand Home Guide.
• Guide visitors through the distillery and assist with ticket sales.
• Help plan and implement special events throughout the year.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Education

Experience in Hospitality

Insight into Drinks Industry

Job description

Brand Home Guide

Dalwhinnie Visitor Centre

Fixed Term Summer Contract

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a seasonal Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

About the Distillery:

Dalwhinnie distillery stands in the Cairngorm National Park at the heart of the Scottish Highlands in the village of Dalwhinnie. From this remote but accessible location comes the liquid known as the gentle spirit.

If you've got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

Please note - We have a range of fixed-term Summer Guide positions available, with start dates in April, May, or June and ending in September or October. This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It's a career-defining responsibility. If you have a genuine passion for our craft, our character, and our products, help us continue the story and build a great career in the process.

You will be responsible for:

• Being an integral part of the visitor centre team, as a Brand Home Guide, you'll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
• Our tours are the opportunity for the public to learn who we are and what we do, you'll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
• You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
• There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
• You'll help with the planning and implementation of special events throughout the year.

To be successful in this role:

We're looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and a team player? We certainly hope so!

We're looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally, you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Product allowance
• Contributory pension scheme
• Competitive annual bonus (dependent on performance)
• Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.