Brand Home Guide

Diageo; United Kingdom; Remote; GBP 20,000 - 30,000; Full time

Job summary

Join an ambitious team at a historic distillery, where your role as a Brand Home Guide will create unforgettable experiences for visitors. You'll deliver exceptional customer service, guide tours showcasing the distillery's heritage, and promote our brand. This role offers a unique opportunity to immerse guests in the world of Scotch whisky while building strong relationships and enhancing your skills in a vibrant hospitality environment. With a competitive rewards package and a commitment to diversity, this is your chance to be part of a legacy that celebrates life every day, everywhere.

Benefits

Contributory Pension Scheme

Competitive Annual Bonus

Qualifications

• Passion for customer service and team collaboration.
• Experience in hospitality or drinks industry preferred.

Responsibilities

• Deliver high standards of customer service as a Brand Home Guide.
• Guide visitors around the distillery and promote the brand.
• Assist with ticket sales and upsell products in the retail area.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Education

Experience in Hospitality

Insight into the Drinks Industry

Job description

Established in 1798, Blair Athol distillery stands at the gateway to the Scottish Highlands in the picturesque town of Pitlochry, Perthshire. To the south, set in open moorland in the foothills of the Grampian mountains, is Blair Athol’s ancient source of water – the Allt Dour.

Closed in 1932, Blair Athol was saved during the depression by Arthur Bell and Sons. In 1949, it was extensively rebuilt, reopened, and has been in production ever since. Tours of the distillery provide a wealth of knowledge and expertise, all of which bring you face-to-face with Blair Athol’s exquisite surroundings and fascinating past.

Please note – We have a range of fixed-term Summer Guide positions available, with start dates in April, May, or June and ending in September or October.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavors of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character, and our products, help us continue the story and build a great career in the process.

You will be responsible for:

1. Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
2. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
3. You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
4. There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
5. You'll help with the planning and implementation of special events throughout the year.

To be successful in this role:

We’re looking for people with character: driven, resilient, and open-minded. Are you passionate about customer service and a team player? We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally, you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Contributory pension scheme
• Competitive annual bonus (dependent on performance)

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose, and standards set the conditions for us to respect the unique contribution each person brings.