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Brand Home Guide

TN United Kingdom

Carbost

On-site

GBP 20,000 - 30,000

Full time

18 days ago

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Job summary

Join a dedicated team at an iconic visitor center as a Brand Home Guide, where you'll create unforgettable experiences for guests. This role combines customer service with a passion for Scotch whisky, allowing you to share Scotland's rich heritage. You'll guide visitors through interactive tours, assist with ticket sales, and promote the brand while enjoying a competitive rewards package. If you're driven and open-minded, this is your chance to make history and build a rewarding career in a vibrant, inclusive environment.

Benefits

Contributory pension scheme
Performance-dependent annual bonus

Qualifications

  • Experience in the drinks industry or hospitality is ideal.
  • Passion for customer service and teamwork is essential.

Responsibilities

  • Deliver high standards of customer service as part of the visitor centre team.
  • Guide visitors through the distillery, representing the brand.
  • Support the planning and execution of special events.

Skills

Customer Service
Teamwork
Communication

Job description

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We have an outstanding opportunity to join our dedicated team at our Talisker Visitor Center as a Brand Home Guide. Talisker is an iconic visitor centre that provides extraordinary visitor experiences to guests from around the globe. We captivate and educate our visitors through full-sensory interactive tours and tasting experiences. Our team members are making history every day and act as true ambassadors for this inspiring brand.

Please note: This role requires weekend and evening work.

About The Team

This is a chance to be part of an ambitious, unique team committed to creating remarkable and unforgettable experiences across our venues in Scotland. Our Malt Brand Homes offer visitors an immersive, multi-sensory journey through Scotland's flavors, sharing our love for Scotch whisky with a new generation. Visitors will explore whisky-making, enjoy tasting experiences, and purchase from our retail offerings. We want our guests to embrace every moment and share our passion for our heritage. Being part of Diageo means being a torchbearer for our brands and helping to improve them for future generations. If you have a genuine passion for our craft, character, and products, join us to continue the story and build a rewarding career.

Responsibilities
  • Deliver high standards of customer service as part of the visitor centre team, ensuring an outstanding and memorable visitor experience.
  • Guide visitors through our distillery, representing the brand and Diageo, using full training provided.
  • Assist with ticket sales, promote our brand, and provide information about our visitor experiences.
  • Perform shop duties, upsell products, and merchandise in the retail area.
  • Support the planning and execution of special events throughout the year.
Candidate Profile

We’re seeking individuals with character: driven, resilient, and open-minded. A passion for customer service and teamwork is essential. Ideally, you will have experience in the drinks industry or hospitality.

Working with Us

Join us for a competitive and flexible rewards package, including:

  • Contributory pension scheme
  • Performance-dependent annual bonus

We celebrate an inclusive and diverse culture, aligning with Diageo’s purpose of “celebrating life every day everywhere”. We value diversity in backgrounds, skills, and capabilities, which helps our business grow and reflects our broad consumer base.

About Us

Diageo is the world’s leading premium drinks company, with brands like Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. Our purpose — Celebrating life, every day, everywhere — influences our people, brands, and operations. Join us to create unforgettable experiences across Scotland’s venues and help us build a remarkable future. If you’re passionate about our craft and heritage, help us continue the story and develop your career.

Feel inspired? Create a future worth celebrating with us!

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