Brand Home Guide

Diageo; Muir of Ord; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an iconic visitor center as a Brand Home Guide, where you will create unforgettable experiences for guests. This role involves delivering exceptional customer service, guiding visitors through the distillery, and promoting our brand. You will be part of a passionate team dedicated to sharing the rich heritage of Scotch whisky. If you are driven, resilient, and enjoy working in a collaborative environment, this opportunity offers a chance to make history while building a rewarding career. Embrace the journey of whisky-making and help us celebrate life every day!

Benefits

Contributory Pension Scheme

Competitive Annual Bonus

Qualifications

• Passionate about customer service and building strong relationships.
• Experience in hospitality or the drinks industry is ideal.

Responsibilities

• Deliver high standards of customer service as a Brand Home Guide.
• Guide visitors through the distillery and assist with ticket sales.
• Help plan and implement special events throughout the year.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Education

Experience in Hospitality

Insight into Drinks Industry

Job description

We have an outstanding opportunity to join our dedicated team at our Glen Ord Visitor Center as a Brand Home Guide. Glen Ord is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Please note – We have a range of fixed-term Summer Guide positions available, with start dates in April, May, or June and ending in September or October.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and everyone of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character, and our products, help us continue the story and build a great career in the process.

You will be responsible for:

• Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
• Guiding the public around our beautiful distillery representing the brand and Diageo using the full training provided.
• Assisting with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
• Shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
• Helping with the planning and implementation of special events throughout the year.

To be successful in this role:

We’re looking for people with character: driven, resilient, and open-minded. Are you passionate about customer service and a team player? We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally, you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Contributory pension scheme
• Competitive annual bonus (dependent on performance)

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose, and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted, and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments, and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity, and ideas, and we’ll celebrate your work and help you reach your fullest potential.