Brand Home Guide United Kingdom

Diageo España SA; Pitlochry; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Brand Home Guide and help create unforgettable experiences for visitors at the Blair Athol distillery. This fixed-term summer role offers a unique opportunity to engage with guests, share your passion for Scotch, and enhance their understanding of whisky-making. You'll be part of a dynamic team dedicated to delivering exceptional customer service while promoting the brand. With flexible working hours and a competitive rewards package, this position is perfect for those looking to make a meaningful impact in the hospitality and drinks industry.

Benefits

Contributory Pension Scheme

Competitive Annual Bonus

Qualifications

• Passion for customer service and ability to work in a team.
• Experience in hospitality or insight into the drinks industry preferred.

Responsibilities

• Deliver high standards of customer service as a Brand Home Guide.
• Guide visitors around the distillery and assist with ticket sales.

Skills

Customer Service

Teamwork

Hospitality Experience

Sales Skills

Job description

Help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career-defining opportunities that give you the chance to thrive.

Job Description

Brand Home Guide

Fixed Term Summer Contract

Established in 1798, Blair Athol distillery stands at the gateway to the Scottish Highlands in the picturesque town of Pitlochry, Perthshire. To the south, set in open moorland in the foothills of the Grampian mountains, is Blair Athol’s ancient source of water – the Allt Dour.

Closed in 1932, Blair Athol was saved during the depression by Arthur Bell and Sons. In 1949 it was extensively rebuilt, reopened, and has been in production ever since. Tours of the distillery provide a wealth of knowledge and expertise, all of which bring you face-to-face with Blair Athol’s exquisite surroundings and fascinating past.

Please note – We have a range of fixed-term Summer Guide positions available, with start dates in April, May, or June and ending in September or October.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character, and our products, help us continue the story and build a great career in the process.

You will be responsible for:

1. Being an integral part of the visitor centre team as a Brand Home Guide, delivering high standards of customer service and an outstanding visitor experience.
2. Guiding visitors around our distillery, representing the brand and Diageo, using the full training provided.
3. Assisting with ticket sales and promoting our brand throughout the experience, from greeting guests to providing advice and information on our offerings.
4. Handling shop duties and upselling products, alongside merchandising in the retail area.
5. Planning and implementing special events throughout the year.

To be successful in this role:

We’re looking for people with character: driven, resilient, and open-minded. Are you passionate about customer service and a team player? We certainly hope so!

We value teamwork and building strong relationships with customers. Ideally, you will have insight into the drinks industry or experience in hospitality.

Working with Us

Join us and enjoy a highly competitive and flexible rewards and benefits package including:

• Contributory pension scheme
• Competitive annual bonus (dependent on performance)

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. We value everyone regardless of background, disability, religion, gender identity, sexuality, or ethnicity.

We believe diversity is key to our growth and success. Our brands are rooted in culture and local communities, and our people are our greatest asset. Join us to collaborate with talented individuals from around the world, innovate, and shape a more inclusive and sustainable future.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, helped shape the alcohol industry. Through our people, their legacy lives on. Join us to continue this story.

Explore how alcohol is made and learn about its effects with our DRINKiQ quiz.

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