Functional Consultant (UK)

JR United Kingdom; Reading; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Functional Consultant, where you will play a crucial role in the successful implementation of an innovative ERP solution within the Utilities sector. This position offers the opportunity to work closely with business and IT, ensuring customer satisfaction and quality delivery. You will leverage your expertise to manage expectations, translate business needs into functional solutions, and contribute to the evolution of cutting-edge technology. With a focus on personal growth and career development, this role promises a rewarding experience in a fast-paced environment, where your contributions will make a significant impact.

Benefits

Warm welcome

Valuable experience

In-depth initial training

Long-term career development

Personal growth

Attractive salary

Fringe benefits

Qualifications

• 3-5 years as a Functional Consultant in large ERP/CRM implementations.
• Strong analytical skills and experience in the Utilities market.

Responsibilities

• Manage customer expectations and translate requirements into solutions.
• Attend workshops and meetings with customers onsite.

Skills

ERP implementation experience

Utilities industry knowledge

Analytical skills

Microsoft Dynamics 365

Problem-solving mentality

Customer-oriented

Communication skills

Education

Master's degree or equivalent experience

Tools

PowerApps

Common Data Services

Project Automate

MS Forms pro

Job description

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You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX* solution at our customers’ premises in the UK.

The role is UK based and requires relevant ERP implementation experience within the Utilities industry.

*UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times, and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.

As our Functional Consultant, you…

• are the link between Business and IT
• manage customer expectations, and translate Business & Functional requirements into application solutions
• attend workshops & meetings with the customer onsite
• follow up on testing and guarantee quality of the solution
• contribute to the further evolution of the Itineris standard UMAX solution
• take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
• also collaborate closely with the Project Manager and Service Delivery Consultants
• participate in the project progress meetings and proactively identify risk areas
• apply your expertise to deliver high quality consulting services to new and existing customers
• continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues
• have strong analytical skills (master’s degree or equivalent through experience)
• experience with the Utilities market is a MUST
• have at least 3-5 years’ experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations
• are an expert in identifying business requirements and have an excellent understanding of customers’ business processes
• experience with Microsoft Dynamics 365 is a plus
• knowledge of PowerApps, Common Data Services, Project Automate, MS Forms pro,… is a plus
• have excellent oral and written communication skills
• are willing to travel — depending on the project implementation phase — to the client (Reading area)
• are a dynamic team player with a true problem-solving mentality
• are hands-on, like to take initiatives, and are driven by quality
• are 100% customer-oriented and adapts swiftly to fast-paced and quickly changing environments

We offer you…

• a warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease with us
• to gain valuable experience in a fast-changing technological market
• in-depth initial training, long-term career development, and personal growth
• an attractive & competitive salary with fringe benefits