Functional Consultant (UK)

Itineris; Reading; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Functional Consultant, where you will play a pivotal role in implementing innovative ERP solutions within the Utilities sector. This position offers the opportunity to work closely with clients, translating their business needs into effective application solutions. You will be part of a collaborative environment, contributing to the evolution of a leading solution while ensuring quality and customer satisfaction. With a focus on personal growth and a supportive team culture, this role promises a rewarding experience in a fast-paced technological landscape.

Benefits

Warm Welcome

Career Development

Work-Life Balance

Competitive Salary

Fun Work Environment

Qualifications

• 3-5 years of experience as a Functional Consultant in ERP/CRM projects.
• Strong analytical skills and understanding of business processes.

Responsibilities

• Manage customer expectations and translate business requirements into solutions.
• Participate in project meetings and identify risk areas proactively.

Skills

Analytical Skills

Customer Orientation

Problem-Solving

ERP Implementation

Communication Skills

Teamwork

Education

Master's Degree or Equivalent Experience

Tools

Microsoft Dynamics 365

PowerApps

Common Data Services

Project Automate

MS Forms Pro

Job description

You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX* solution at our customers' premises in the UK.

The role is UK based and requires relevant ERP implementation experience within the Utilities industry.

*UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.

As our Functional Consultant, you

• are the link between Business and IT
• manage customer expectations, and translate Business & Functional requirements into application solutions
• attend workshops & meetings with the customer onsite
• follow up on testing and guarantee quality of the solution
• contribute to the further evolution of the Itineris standard UMAX solution
• take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers )
• also collaborate closely with the Project Manager and Service Delivery Consultants
• participate in the project progress meetings and proactively identify risk areas
• apply your expertise to deliver high quality consulting services to new and existing customers
• continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues

Our ideal candidate

• has strong analytical skills (master's degree or equivalent through experience)
• experience with the Utilities market is a MUST
• has at least 3-5 years' experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations
• is expert in identifying business requirements and has an excellent understanding of customers' business processes
• experience with Microsoft Dynamics 365 is a 'plus'
• knowledge of PowerApps, Common Data Services, Project Automate, MS Forms pro, is a 'plus'
• has excellent oral and written communications skills
• is willing to travel - depending on the project implementation phase - to the client (Reading area)
• is a dynamic team player with true problem-solving mentality
• is hands-on, likes to take initiatives and is driven by quality
• is 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments

We offer you...

• a warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease with us
• to gain valuable experience in a fast-changing technological market
• in-depth initial training, long term career development and personal growth
• an attractive & competitive salary with fringe benefits
• an excellent work-life balance
• and a lot of fun' moments!