Housing Management Coordinator

Home Group Limited; Birmingham; On-site; GBP 26,000; Part time

Job summary

Join a leading housing organization as a Housing Management Coordinator in Birmingham. You'll focus on supporting customers with their tenancies and ensuring their homes are safe and well-maintained. This part-time role offers flexible working and great benefits, including a health cash plan and generous leave. Be part of a diverse team committed to making a difference in people's lives.

Benefits

34 days leave including bank holidays

Health cash plan

800+ discounts on groceries and holidays

Opportunities for career growth

Support for wellbeing

Qualifications

• Experience managing a housing management caseload.
• Knowledge of re-letting rooms and collecting rents.

Responsibilities

• Support customers with tenancy and rent accounts.
• Ensure properties meet health and safety standards.
• Assist with housing benefit claims.

Skills

Leadership

Customer Support

Organizational Skills

Collaboration

Job description

Housing Management Coordinator

Birmingham

Permanent, part time (22.5 hpw), 3 days out of 5 Monday to Friday, e.g., rota working

Pay £13.21 per hour (£25,838 per annum) [pro rata] and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Birmingham - UPS. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

Typical day as a Housing Management Coordinator

• Customer group - Mental Health
• Ensuring our customers' properties are homes they can be proud of by engaging and involving them in their tenancies.
• Assisting customers with housing benefit claims, ensuring these are received on their rent account.
• Issuing and signing warning letters and notices when needed, including attending court if necessary.
• Preparing rooms for incoming customers and turning around vacant flats within set timescales to maximize occupancy.
• Ensuring health and safety compliance and maintenance standards are met.

Working here, you'll help change our customers' lives for the better, knowing every day that your work makes a difference. Join us and be part of a team recognized as one of the top ten Great Places to Work in the UK!

You bring

• Experience managing a housing management caseload and overseeing landlord and housing duties.
• Knowledge of re-letting rooms or units, collecting rents, and taking formal tenancy actions when needed.
• Ability to lead within a team, offering guidance and support to colleagues.
• Ability to work independently, positively influencing people from diverse backgrounds.
• A proactive, well-organized, and positive attitude, capable of working on your own initiative.
• Confidence in working collaboratively with colleagues and external partners.

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

You’ll join Gerry and our UPS team, passionate about our work! Bring your unique skills and experience to deliver exceptional service to our customers. Our team is diverse, supportive, and committed to making a difference. Make yourself at home with us!

Job details

• Flexible working hours or a work pattern we can agree on
• Based at our Birmingham service
• Ability to use technology for benefit claims and tenancy sign-ups
• An Enhanced DBS check is required; we will cover the cost.

A place where you belong

We promote diversity and inclusion through our networks and support systems, enabling everyone to be their true selves. Join us and help make Home Group a welcoming and inclusive workplace!

What’s in it for you?

• 34 days leave (including bank holidays and a 'me day'), increasing to 39 days, with options to buy more and time off for volunteering.
• Health cash plan saving you up to £1140 per year, covering dental, optical, prescriptions, and more.
• Over 800 discounts on groceries, holidays, and days out. Save on phones, bikes, cars, and more.
• Opportunities for career growth within the organization.
• Support for wellbeing and a positive work environment, ranked 10th in the UK for wellbeing.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to view the full Housing Management Coordinator Job Description, learn about us, and get help with your application. Jobs may close early, so apply promptly. Let us know if we can do anything to support you through our process.