Customer Service Agent

TN United Kingdom; Paddock Wood; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading eCommerce fulfilment company as a Customer Service Agent. In this role, you will provide exceptional support to clients, resolving inquiries and enhancing the customer journey. Zendbox offers a dynamic work environment, opportunities for professional development, and a competitive salary package.

Benefits

Dynamic work environment

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Qualifications

• Previous experience in a customer service role is preferred.
• Strong verbal and written communication skills.
• Proficiency in using customer service software.

Responsibilities

• Act as the first point of contact for customers, resolving inquiries via email, phone, and chat.
• Document customer interactions and update records.
• Assist in developing customer service protocols.

Skills

Communication

Problem Solving

Teamwork

Tools

CRM Systems

Job description

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Join Our Team as a Customer Service Agent at Zendbox!

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Customer Service Agents to provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Key Responsibilities:

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and escalate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Assist in developing customer service protocols that improve overall client satisfaction.

What We Offer:

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions

Requirements

What You’ll Need:

• Previous experience in a customer service role is preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with professionalism and empathy.
• Proficiency in using customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.
• A collaborative team spirit with a positive attitude.
• Annual leave allowance - 25 days + bank holidays