Customer Service Advisor – Travel Money

Sainsbury's; Folkestone; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Travel Money Advisor, der unseren Kunden hilft, ihre Urlaubspläne zu verwirklichen. In dieser Rolle sind Sie das Gesicht des Travel Money und bieten erstklassigen Service in unseren Filialen. Sie werden Teil eines unterstützenden Teams, das Wert auf Vielfalt und Inklusion legt. Mit flexiblen Schichtmustern und umfassender Schulung bieten wir Ihnen die Möglichkeit, Ihre Fähigkeiten zu entwickeln und in einem dynamischen Umfeld zu wachsen. Wenn Sie eine Leidenschaft für Kundenservice haben und gerne mit Zahlen arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterrabattkarte

Großzügiger Urlaubsanspruch

Familienurlaub

Betriebliche Altersvorsorge

Aktienbeteiligungsprogramme

Wohlfühlunterstützung

Interne Netzwerke für Vielfalt

Fahrrad-Leasing

Einkaufsrabatte

Qualifications

• Erfahrung im Kundenservice ist von Vorteil, aber nicht zwingend erforderlich.
• Wichtige Fähigkeiten sind Detailgenauigkeit und der Umgang mit Geld.

Responsibilities

• Bearbeitung von Währungen und Bereitstellung eines hervorragenden Kundenservices.
• Aufbau von Kundenbeziehungen und Unterstützung bei der Entscheidungsfindung.

Skills

Kundenbeziehungsmanagement

Aufmerksamkeit für Details

Entscheidungsfindung

Kundenservice

Job description

Help our customers' holidays get off to a fantastic start as one of our trusted Travel Money Advisors. Offering excellent service in our in-store Travel Money bureaus, you'll be part of our Winning Team — where you can truly make a difference.

As the face of Travel Money for Sainsbury's Bank, you'll need to be confident in building good relationships with customers and providing friendly service that encourages repeat business.

Your main focus will be handling currency, so attention to detail is essential. You'll be supported by a close-knit team but will often run the bureau independently, requiring confidence in decision-making.

While a background in finance or cash handling is ideal, it’s not essential as we provide comprehensive training. What's important is that you enjoy helping people, have a keen eye for detail, and are comfortable working with large sums of money and figures.

We offer a competitive pay rate and a range of benefits, including:

• Discount card: 10% off most items in Sainsbury’s, Argos, and Habitat after 4 weeks, with increased discounts during certain periods.
• Generous holiday entitlement based on hours worked.
• Family leave: maternity and paternity leave.
• Pension scheme with Sainsbury’s matching contributions between 4-7%.
• Sainsbury’s share schemes for saving and investing in shares at discounted prices.
• Wellbeing support, including access to mental health apps and confidential assistance services.
• Internal colleague networks promoting diversity and inclusion.
• Cycle to work scheme for purchasing bikes and accessories.
• Shopping discounts on gyms, restaurants, holidays, and retail vouchers.

Flexible shift patterns are available, including early, late, and weekend shifts, to fit your schedule.

Successful candidates will need to consent to a DBS and credit check due to the role's nature.

Responsibilities

At Sainsbury’s Bank, we value work-life balance and strive to create a supportive environment. We are committed to diversity and inclusion, reflecting the communities we serve, and providing opportunities for colleagues to reach their potential. Being part of the Sainsbury’s Group, one of the UK’s most trusted brands, offers a wealth of opportunities to grow and make a difference. Join us to help put the customer at the heart of everything we do.