Contract Manager - Birmingham

Compass Group UK; Birmingham; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Facilities Manager to oversee hard services at a key healthcare project in Birmingham. This role involves managing complex service contracts, ensuring compliance, and delivering exceptional customer service. You will lead a team, handle financial management, and maintain high standards of health and safety. With a commitment to inclusivity and career development, this opportunity offers a chance to grow within one of the UK's largest organizations while making a significant impact on community health services.

Benefits

Contributory pension scheme

Company Car or Car Allowance

Career development programmes

Digital GP access

Exclusive travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards for spending

Free wellness classes

Share discounts

Qualifications

• Management experience in FM roles with broad activity knowledge.
• Experience in healthcare PFI contracts and managing complex service contracts.

Responsibilities

• Manage hard services in ambulatory care establishments ensuring compliance.
• Oversee delivery of hard services including maintenance and asset surveys.

Skills

Management experience in FM roles

Healthcare PFI contracts

Complex service contracts management

Line management experience

Proficient in MS Office

Health and Safety qualification

Analytical skills

Customer service orientation

Tools

MS Office

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including, but not limited to:

• Contributory pension scheme
• Company Car or Car Allowance
• Career development through our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com, and others
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards for spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

What you'll be doing:

Manage the provision of hard services in ambulatory care establishments, ensuring contractual and commercial requirements are met. Responsibilities include contract and commercial management, business development, staff management, and maintaining sector-leading service standards.

More about the role:

• Facilities Management: Oversee delivery of hard services at Birmingham Treatment Centre PFI Project, including electrical, mechanical, fabric and building maintenance, specialist subcontractor services, hard landscaping, asset surveys, and lifecycle management.
• People/Team Management: Support, direct, and manage project staff, including performance management, motivation, and mentoring.
• Financial Management: Handle project P&L, budgeting, financial planning, and cost control, ensuring accountants are informed of issues.
• Contract Performance Management: Ensure contractual compliance, complete reports, maintain records, and identify areas for value improvement.
• Customer Service: Deliver sector-leading customer service to clients, service users, and the public.
• Client and Customer Liaison: Maintain excellent relationships through regular contact and recommendations to promote good relations and industrial harmony.
• Subcontractor Management: Manage contractors and service providers to ensure service delivery aligns with contract, client requirements, and budget.
• Health and Safety: Maintain a safe environment, provide H&S advice, undertake risk assessments, and ensure compliance with statutory obligations.
• Quality & Environmental Management: Conduct monitoring, address non-conformities, and ensure quality and environmental policies are followed.
• Other Duties: Perform additional tasks as assigned by the line manager, consistent with the role's responsibilities.

Who you are:

Essential:

• Management experience in FM roles with broad activity knowledge
• Experience in healthcare PFI contracts
• Knowledge of managing complex service contracts
• Line management experience with staff development
• Proficient in MS Office
• Health and Safety qualification and experience in audits and investigations

Desirable:

• Ability to produce detailed reports and analyze data
• CPD or professional development plans
• Experience in healthcare disciplines (AP/RP)
• Strong communication and interpersonal skills
• Ability to prioritize, judge, and coordinate effectively
• Customer service orientation
• Analytical skills for problem-solving and planning
• Attention to detail, time management, and organizational skills
• Motivated, flexible, and able to work independently and as part of a team

About Us

Join Compass to help feed people, fuel progress, and forge connections across approximately 6,000 venues. Grow your career with industry leader, enjoy competitive pay, perks, and extensive learning opportunities at one of the UK's largest businesses.

We are committed to creating an inclusive environment that respects and celebrates diversity, ensuring all colleagues feel valued, empowered, and able to reach their full potential.