Retail Sales Assistant

Dreams Ltd; Brighton; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a leading bed retailer as a Bed Expert in Brighton, where you'll provide exceptional customer service and support. With competitive pay, commission opportunities, and a focus on employee well-being, this role offers a chance to make a real difference in customers' lives. Enjoy a fun work environment with ample training and development opportunities.

Benefits

Competitive salary

Uncapped commission

Colleague discounts

Buy-in schemes for holidays and healthcare

Learning and development opportunities

Wellness hub access

Enhanced maternity & paternity pay

Qualifications

• Engaging and positive personality to bond with customers.
• Excellent communication skills to build rapport.
• Determination to work towards KPIs and sales targets.

Responsibilities

• Provide exceptional service and understand customer needs.
• Guide customers using Sleepmatch technology.
• Maintain store appearance and cleanliness.

Skills

Communication

Teamwork

Customer Service

Motivation

Curiosity

Job description

Job Description

About us: At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well.

Together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.

With over 200 stores nationwide, you`ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you`re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you. Dreams.

Love your job. In your dream role, you`ll receive: - Competitive salary: £28,000 achievable on target earnings - Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives. - Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.

- Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. - Learning and development: Our comprehensive induction gives you the best possible start to your career with us, Whether it`s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows. - Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.

-- New in 2024 - enhanced maternity & paternity pay The job: Working as part of our Retail team in Brighton, you will be a vital part of the store`s success. We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases. Ready to skip the snooze button and get stuck in?

Here`s a taste of what you`ll be doing day-to-day - Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit. - Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.

- Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it! - Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

This is the type of person we`re dreaming of: - People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers. - Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues. - Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.

- Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected. - Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert. - Flexible: You`ll need to be able to commit to working full time (38.5 hours per week).

Our stores are awake 7 days a week, so you will be expected to work 5 out of 7 including weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!