Information Technology Delivery Manager

JR United Kingdom; Bridgend; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tech company in the South West seeks an IT Engineering Manager to lead a team of delivery engineers. The role involves fostering a collaborative environment, delivering IT projects, and ensuring customer satisfaction. Ideal candidates will have a strong ICT background and excellent leadership skills, along with experience in cloud technologies.

Benefits

Staff Share Equity Scheme

21 days holiday, increasing to 25 with 4 years of service

Qualifications

• ICT background within an MSP with team leadership experience.
• Strong customer service skills and technical expertise in IT infrastructure.
• Valid UK driving license.

Responsibilities

• Lead and inspire a team of IT professionals.
• Champion a customer-centric service delivery approach.
• Deliver IT projects alongside engineers.

Skills

Customer Service

Communication

Team Leadership

Technical Expertise

Tools

Microsoft 365

SharePoint

Azure

Backup Solutions

Firewalls

Job description

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Information Technology Delivery Manager, Bridgend, Wales

Client:

Flotek Group Limited

Location:

Bridgend, Wales, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Job Title: IT Engineering Manager

Job type: Full time / Permanent (5 days a week 9am to 5.30pm, Flexible hours between 8am - 6pm)

Flotek Group is the fastest growing Tech Company in the South West, providing IT and Communications technology to small & medium businesses. With regional sales and support locations across the South West and North Wales, our growth is driven by our core values, delivering every product and service with expertise, passion, and heart.

We seek an enthusiastic cloud-focused specialist with a passion for customer service and experience in the ICT sector, preferably in an IT Delivery or IT Manager role. You will lead a team of IT delivery engineers.

Job Responsibilities:

• Lead and inspire a team of IT professionals, fostering a collaborative environment with high morale and culture.
• Develop and implement training programs for ongoing professional development.
• Champion a customer-centric service delivery approach, prioritizing customer satisfaction.
• Collaborate with clients to understand their needs, providing strategic guidance and technology solutions.
• Stay updated on industry trends and emerging technologies, recommending service enhancements.
• Work with IT Project managers to ensure timely and within-budget project delivery.
• Deliver IT projects alongside engineers, including email migrations, firewall installations, and threat protection.
• Create documentation and knowledge base articles for user support.
• Provide excellent customer service through effective communication.
• Engage in ongoing training to stay current with industry best practices.

Job Experience Required:

• ICT background within an MSP with team leadership experience.
• Strong customer service skills, including excellent communication.
• Technical expertise in IT infrastructure, networking, security, and cloud technologies.
• Experience with Microsoft 365, SharePoint, Azure, backup solutions, and firewalls.
• Team-oriented attitude.
• Comfortable using CRMs and documentation tools.
• Valid UK driving license.

Remuneration and Benefits:

• Staff Share Equity Scheme
• 21 days holiday, increasing to 25 with 4 years of service (+ bank holidays)

Note: Due to the role's nature, sponsorship or relocation assistance is not available; candidates must reside in the UK.