Information Technology Delivery Manager

Flotek Group Limited; Bridgend; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading tech company in South Wales is seeking an IT Engineering Manager to lead a team of IT delivery engineers. The role emphasizes customer service, team leadership, and technical expertise in IT infrastructure and cloud technologies. The successful candidate will champion a customer-centric approach and ensure project delivery aligns with client needs.

Benefits

Staff Share Equity Scheme

Onsite Parking

21 Days Holiday, increasing to 25 with service

Qualifications

• Experience in ICT within an MSP and leading a team.
• Strong customer service and communication skills.
• Technical expertise in IT infrastructure and cloud technologies.

Responsibilities

• Lead and inspire a team of IT professionals.
• Develop training programs for professional development.
• Collaborate with clients to provide strategic technology solutions.

Skills

Customer Service

Team Leadership

Technical Expertise in IT Infrastructure

Communication

Tools

Microsoft 365

Azure

SharePoint

Backup Solutions

Security Firewalls

Job description

Job Title: IT Engineering Manager

Location: Bridgend, South Wales

Job type: Full time / Permanent (5 days a week 9am to 5.30pm, Flexible hours between 8am - 6pm)

Flotek Group is the fastest growing Tech Company in the South West, providing IT and Communications technology to small & medium businesses. With regional sales and support locations across the South West and North Wales, our growth is driven by our core values and commitment to delivering expertise, passion, and heart in every product and service.

We are seeking an enthusiastic, cloud-focused specialist with a passion for customer service and experience in the ICT sector, preferably in an IT Delivery or IT Manager role. You will lead a team of IT delivery engineers.

Job Responsibilities:

1. Lead and inspire a team of IT professionals, fostering a collaborative and supportive environment to maintain high morale and positive culture.
2. Develop and implement training programs to support professional development, ensuring team members have the necessary skills and knowledge.
3. Champion a customer-centric approach, ensuring customer satisfaction is prioritized and the team exceeds expectations.
4. Collaborate with clients to understand their needs, providing strategic guidance and technology solutions aligned with their goals.
5. Stay updated on industry trends and emerging technologies, recommending service enhancements and innovations.
6. Work with IT Project Managers to ensure timely and within-budget project delivery.
7. Assist in delivering IT projects alongside IT delivery engineers, including email migrations, firewall installations, and email threat protection.
8. Create documentation and knowledge base articles to aid users in resolving common issues.
9. Provide excellent customer service through effective and professional communication with end-users.
10. Engage in ongoing training and professional development to stay current with industry best practices.

Job Experience Required:

• ICT background within an MSP, with experience leading a team.
• Strong customer service skills, including excellent verbal and written communication.
• Technical expertise in IT infrastructure, systems administration, networking, security, and cloud technologies.
• Proficiency with Microsoft 365, SharePoint, Azure, Backup Solutions, and security firewalls.
• Team-oriented attitude.
• Comfortable using CRMs and documentation tools.
• Valid UK driving license.

Remuneration and Benefits:

• Staff Share Equity Scheme
• Onsite Parking
• 21 Days Holiday, increasing to 25 with 4 years of service (+ bank holidays)

Note: Due to the role's nature, sponsorship or relocation assistance is not available; candidates must reside in the UK.