Receptionist/Telephonist

Betsi Cadwaladr University Health Board; Llanfairfechan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health organization in North Wales is seeking a dedicated receptionist to provide exceptional service in a dynamic environment. The role requires strong communication skills and the ability to handle public inquiries with empathy and professionalism. Candidates must be fluent in Welsh and demonstrate a client-focused attitude.

Qualifications

• Experience in a busy reception environment.
• Confidence in dealing with the public by telephone and in person.

Responsibilities

• Provide a high-quality receptionist service.
• Monitor security and manage staff keys and alarms.

Skills

Communication skills

Empathy

Teamwork

Education

NVQ level 1 in customer services

Tools

Microsoft Office

Job description

Job Overview

The post holder will provide comprehensive and high quality receptionist/telephonist service.

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

The ability to speak Welsh is essential for this post.

Main duties of the job

Deal with enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.

To deal with security for both the secure unit and Bryn Y Neuadd site. Monitoring of CCTV. Working with the estates team. Handing out of staff keys and alarms, as well as keys for the site.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications/Experience

Essential criteria

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy Reception
• Relate to public empathy/understanding
• NVQ level 1 in customer services/or equivalent experience
  
  

Desirable criteria

• Experience of working within NHS setting
• General understanding of MH & LD Directorate functions
  
  

Knowledge

Essential Criteria

• General understanding of the way the NHS functions
• Communication skills, concise accurate, grammatically correct
  
  

Skills

Essential criteria

• Ability to work as part of a team and on own initiative
  
  

Desirable criteria

• Previous experience in Customer services
  
  

Language Skills

Essential criteria

• Welsh Essential to level 3