Trainee Customer Service Advisor

CONNELLS GROUP; Cardiff; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a Trainee Customer Service Advisor to join their dynamic team in Cardiff. In this role, you will deliver essential property management and tenancy administration support, ensuring excellent service to branches, landlords, and tenants. The company offers a clear career path, industry-leading training, and a collaborative environment where your contributions will be valued. With opportunities for professional development and team incentives, this position is perfect for motivated individuals looking to grow in a rewarding career. Join a company that values diversity and is committed to creating an inclusive workplace.

Benefits

Aviva Digicare

Cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Motivated individual with strong customer service and administration skills.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide property management and tenancy administration support.
• Coordinate with contractors for repairs and maintenance.

Skills

Outstanding customer service skills

Strong administration skills

Resilient and detail-oriented

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Education

ARLA – NFOPP qualifications

Job description

Trainee Customer Service Advisor

We’re looking for a highly motivated Trainee Customer Service Advisor to join our team at the Lettings Support Centre in Cardiff. In this role, you will provide property management and tenancy administration support services to branches, landlords, and tenants.

We offer a clear career path, support for relevant qualifications, and a rewarding, positive working environment.

Salary

£23,875

Opportunities

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £23,875, with an additional £1,000 once qualified
• Industry-leading training and development
• Clear career progression opportunities
• Collaborative and rewarding environment
• Team incentives

Key Responsibilities

The main purpose of your role is to provide property management and tenancy administration support to branches, landlords, and tenants. You will coordinate with contractors to ensure repair and maintenance works are completed on time and to standard, and arrange statutory safety checks.

Skills and Experience

• Outstanding customer service skills
• Strong administration skills
• Resilient, positive, numerate, and detail-oriented
• Organized with the ability to prioritize in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

If you don’t meet every requirement, we still encourage you to apply. We value diversity and are committed to creating an inclusive workplace. You may be the right candidate for this or other roles.