B&Q Trade Point Customer Advisor Apprentice

Getting In Limited; Hereford; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Customer Advisor Apprentice, where you'll be valued for your individuality and commitment to service. This role offers the chance to develop your skills in customer service while working with a diverse team. You'll engage with TradePoint members, understand their needs, and provide tailored solutions. With a strong emphasis on wellness and inclusivity, this apprenticeship not only provides valuable experience but also supports your growth through training in Customer Service Practitioner Level 2. If you're ready to make a difference and learn in a dynamic environment, this opportunity is perfect for you.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Skills in team working and organization are essential for success.
• Training includes Customer Service Practitioner Level 2.

Responsibilities

• Engage with TradePoint members to understand and meet their needs.
• Deliver exceptional service while creating a positive shopping journey.

Skills

Team Working

Organisation Skills

Education

Customer Service Practitioner Level 2

Job description

What do you want to search? Keyword Apprenticeship Type Location

B&Q Trade Point Customer Advisor Apprentice

Apply From: 11/01/2025

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B&Q - Hereford

Vacancy Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

1. Understanding our traders:

• Identify the key difference between trade and retail customers and engage with them accordingly.
• Take ownership of my TradePoint members, understand their needs, and always do the best for them.
• Through conversation and ownership, understand their business needs.
• Deliver the four priorities daily (Service, Member, Tools, Set up).

Marketing consent:

• Clearly understand the benefits for my TradePoint members to give marketing consent.
• Confidence in explaining the benefits and gaining consent from my members.

Recruitment:

• Understand the recruitments for new members to join TradePoint and implement these during recruitment.
• Confidence in approaching and discussing the TradePoint proposition with any new potential member.

Set Up:

• Create a clear, tidy and simple shopping journey for my members.
• Consistently operate to the current trading and POS plan.

Service:

• Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day.
• Engage in conversation whenever possible to drive stronger relationships and understand my member's needs.
• Understand future and current jobs, to ensure I can recommend the best products and services to assist them.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

• UK Notional hourly rate £12.21 per hour
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Key Details

Vacancy Title

B&Q Trade Point Customer Advisor Apprentice

Employer Description

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Vacancy Location

Holmer Road HR4 9SB

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000295185

Key Dates

Apply From

11/01/2025

Closing Date For Applications

2025-02-06 11:59:59

Interview Begin From

Possible Start Date

2025-02-12 12:00:00

Training

Training to be Provided

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills

Apply Now