Apprentice CSA/Parts Advisor

TN United Kingdom; Westbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join an innovative company as a Customer Service/Parts Advisor Apprentice, where you'll blend customer service excellence with technical skills in the accident repair industry. This apprenticeship offers a structured pathway with specialized training, enabling you to become a knowledgeable Parts or Service Advisor. You'll engage directly with customers, manage bookings, and provide expert advice on vehicle care. Enjoy a competitive salary, performance bonuses, and opportunities for career progression. Embrace a fulfilling career while earning a Level 3 qualification in a dynamic environment.

Benefits

29 days holiday including public holidays

Pension contributions

Performance-related bonus

Flexible working options

Ongoing training paid by the business

Career progression opportunities

Health & wellbeing support

Uniform and starter kit

£1,000 'recommend a technician' bonus incentive

Qualifications

• Confidently manage customer bookings and complaints.
• Communicate effectively with customers and technicians.

Responsibilities

• Be the first point of contact for customers and manage bookings.
• Assist with ordering and managing vehicle parts.

Skills

Customer Service

Communication

Technical Knowledge

Education

Grade 4 or above in Maths and English

Functional Skills Level 2

Job description

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Customer Service/Parts Advisor Apprentice

A customer-facing role combining excellence in customer service with technical knowledge and competence in servicing and repair.

A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the standard program to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

A Service Advisor will have direct contact with customers, initially booking them in for work on their vehicles and then informing them of any additional repairs required.

A qualified apprentice will be able to:

• Be a confident first and last point of contact with customers
• Take customer bookings and schedule services and repairs
• Communicate effectively with both customers and vehicle technicians
• Manage customer complaints
• Offer advice and guidance on vehicle care, warranty retention, and warranty claims
• Sell accessories and modifications
• Collect information for CSI

As a Parts Advisor, an apprentice will be responsible for ordering, selling, and managing stock control on vehicle parts. Once the apprenticeship is complete, they will be able to:

• Take orders from customers face-to-face and over the phone
• Maintain an organized stockroom and find parts from stock
• Liaise with other staff members
• Assist customers, including members of the public, dealership service departments, and garages
• Advise on accessories and modifications
• Handle warranty claims and returns

Benefits include:

• Competitive salary plus performance-related bonus
• 29 days holiday including public holidays, plus additional days with service
• Pension contributions
• £1,000 'recommend a technician' bonus incentive
• Enhanced maternity, paternity, and adoption pay
• Flexible working options (discussed with us)
• Steer Academy provides accredited ongoing training paid for by the business
• Opportunities for career progression

Our apprenticeships offer a great opportunity to build a lifelong career in the accident repair industry. We are recruiting new apprentices to join our dynamic teams at various locations. You will start as a trainee technician earning a Level 3 qualification in Paint, MET, VDA, ART, or Panel, based at our accident repair centres gaining practical skills and work experience, learning while earning, with mentorship from a senior qualified technician. For more details, please see /

To start an apprenticeship with us, you need to:

• Be at least 16 years old
• Be willing to work Monday to Friday, 8 am – 4:30 pm
• Be committed to a 3-year apprenticeship
• Achieve Grade 4 or above in Maths and English or Functional Skills Level 2

You will:

• Work five days a week
• Receive a uniform, starter kit, health & wellbeing support, and mentorship
• Complete online e-learning where applicable

All applicants, including those over 19, will be required to undertake assessments in English and Maths prior to enrolling. You must have a Grade 4 or above in both subjects to apply.