Apprentice Service Desk Adviser

TN United Kingdom; Gloucester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Apprentice Service Desk Adviser, um das Team in Gloucester zu unterstützen. Diese 16-monatige Ausbildung bietet die Möglichkeit, wertvolle Erfahrungen im Kundenservice zu sammeln und sich in einem dynamischen Umfeld weiterzuentwickeln. Die Rolle erfordert eine Leidenschaft für Technologie und Problemlösung, während Sie als erste Anlaufstelle für IT-Anfragen fungieren. Mit einem starken Fokus auf Teamarbeit und persönlicher Entwicklung bietet diese Position eine hervorragende Grundlage für Ihre Karriere in der IT-Branche. Werden Sie Teil eines Unternehmens, das Vielfalt schätzt und hervorragende Entwicklungsmöglichkeiten bietet.

Benefits

Betriebliche Altersvorsorge

Jährlicher Bonus bis zu 24%

25 Tage Urlaub plus Feiertage

Private Gesundheitsversorgung

Volontariatsförderung

Zugang zu virtuellen GP-Diensten

Erweiterte Elternzeit

Qualifications

• Interesse an Technologie und Problemlösungen.
• Exzellente Kundenservicefähigkeiten und Teamorientierung.
• Bereitschaft zur persönlichen und beruflichen Weiterentwicklung.

Responsibilities

• Bereitstellung außergewöhnlicher Kundenservice im Service Desk.
• Aufbau erfolgreicher interner und externer Beziehungen.
• Engagement für persönliche Entwicklung durch Schulungsangebote.

Skills

Kundenservice

Technologieinteresse

Problemlösungsfähigkeiten

Teamarbeit

Education

ITIL Foundation

SDI SDA

Tools

Microsoft Office 365

Windows OS

Active Directory

Ivanti

ServiceNow

Job description

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Client:

Ecclesiastical Insurance Group

Location:

Gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a2a7c5901f28

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 203839

About the role

Benefact Group is seeking an Apprentice Service Desk Adviser to join our Gloucester office.

This 16-month apprenticeship runs alongside your work within our Service Desk team, delivering exceptional customer service to the Group and supporting our first contact resolution approach.

Joining our rapidly expanding and innovative Group offers a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organization.

Key responsibilities

• Enhance value through quality of service and technical delivery
• Deliver exceptional customer service as part of our GT Service Desk team
• This role is within the Service Desk, acting as the ‘face of IT’ and the first contact point for the GT Department, providing excellent customer service both in person and remotely.
• Adhere to company values and standards to reinforce Benefact Group’s ethos towards internal and external customers

Invest in Customer Relationships

• Proactively build successful internal and external relationships to deliver exceptional customer service and support our “right first time” FCR approach

Personal and Team Development

• Complete the Group Technology Apprentice programme successfully
• Demonstrate commitment to personal development through on-the-job and formal training opportunities
• Act on audit results and improvement plans to enhance performance and potential
• Engage with company communications to understand key issues and strategic aims

Share and Collaborate

• Build team knowledge and expertise to improve customer service levels
• Identify opportunities to improve methods, practices, and processes

Knowledge, skills and experience

• Interest in technology and problem resolution
• Excellent customer service skills, capable of handling difficult situations and negotiating satisfactory outcomes
• Friendly, approachable, team-oriented, eager to learn, enthusiastic, able to work in a fast-paced environment, motivated, and proactive
• Ability to build cooperative and productive customer relationships
• Strong commitment to delivering high standards of customer experience

Desirable (not essential)

• Knowledge of corporate technology, including Microsoft Office 365, Windows OS, Active Directory
• Previous service desk experience, familiarity with ITSM tools (e.g., Ivanti, ServiceNow)
• Qualifications such as SDI SDA, ITIL Foundation, or related customer service/IT qualifications

What we offer

• A competitive salary – to be discussed
• Group Personal Pension – up to 12% employer contribution
• Generous annual bonus scheme up to 24%
• 25 days annual leave plus bank holidays, with holiday buy/sell scheme
• Health and wellbeing benefits, including private healthcare, income protection, and life assurance
• Up to £400 annual personal charity grant
• Encouragement to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support for professional qualifications
• Access to virtual GP services
• Enhanced maternity and paternity pay

About us

Benefact Group is a diverse international financial services group made up of over 30 businesses. Owned by a charity, it has been a major UK corporate donor, giving away over £250 million since 2014. With ambitious growth plans, the group aims to become the UK’s leading corporate donor.

We prioritize attracting, empowering, and rewarding talented individuals, offering excellent career and personal development opportunities. Our ethos of giving, rich history, and diverse activities foster a culture of kindness, ambition, and continuous improvement.

We are committed to creating an inclusive environment where everyone feels valued and respected. We welcome applications from all backgrounds and abilities.

If you need additional support during the recruitment process, please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26